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Internal Communications Business Partner
IAG GBS
Kraków
Kraków, Lesser Poland- offer expired 4 months ago
- contract of employment
- full-time
- specialist (Mid / Regular), senior specialist (Senior)
- hybrid work
Your responsibilities
Support and execute the overall communications strategy for IAG GBS, and that of the assigned business functions, by facilitating communication requirements from the relevant leadership team and transformation programme and working with the Corporate Communications Manager and Head of Communications to build the necessary strategies and channels for delivery
Develop, write, edit, proof-read and deliver effective content as assigned, e.g. presentations, policies, documents, strategic narratives, newsletters, intranet and web content, blogs, vlogs and videos, always ensuring consistency around brand usage and tone
Develop subject matter knowledge of the assigned functional areas, particularly the key business priorities, challenges and opportunities
Update and support a calendar of corporate communications activity and manage day-to-day alongside local communication plans
Act as a communication specialist within the Communications Team, and the wider People and Communications Team, providing expert advice and guidance around best practice communication methods
Support programme managers, project managers, and functional areas on change and transformation communications, ensuring necessary confidentiality and credibility are always maintained
Work with stakeholders and external suppliers as appropriate to ensure timely sign-off and delivery to intended audiences on all communications and collateral
Conduct regular evaluation to test the effectiveness of messages and channels through different means, including workshops and questionnaires, and suggest changes where necessary and appropriate
Various administration tasks, including maintenance of distribution lists for different recipient groups
Support any communication events including developing all visual media, organising guest speakers and coordinating event logistics
Employer requirements
Exceptional English language skills
Outstanding writing and proof-reading skills with an excellent eye for detail, able to customise various content for different audiences, ensuring the right style and tone of voice
Significant external and internal communications experience, including social media
Strong organisational skills and excellent ability to prioritise
Strong analytical and observation skills
Strong business acumen, with the ability to quickly understand the requirements for the communication
Ability to fully own the business partnering relationship, challenging where appropriate and necessary, but prepared to accept a different outcome
Able to work, and develop strong relationships, with different stakeholders across the organisation
Solid working knowledge of SharePoint, PowerPoint, and all Microsoft Office applications
Strong interpersonal skills and the ability to establish credibility at all levels of the organisation
Able to operate effectively in an environment of constant change with tight deadlines, finite resource and a great deal of ambiguity
Able to take clear and specific direction but also self-manage and operate independently
Self-motivated with a ‘can-do’ attitude
Tenacious, able to deliver a high level of performance and not become resigned to the inevitability of delays
Degree level qualification or equivalent, preferably in a communications-related subject
Experience working in an environment of change involving people, processes, policy, and technology
Willing and able to travel to participate in meetings, workshops, and other related activities where appropriate
Benefits
parking space for employees
extra social benefits
multikafeteria
Job Description - Purpose of the role
The primary purpose of this role is to support internal communications in IAG GBS, working as part of the wider Communications Team, and supporting a specific business area.
This includes the delivery of operational, transformation and business communications and supporting corporate communications.
A key aspect of the role is increasing the awareness of IAG GBS as a trusted partner in supporting the operating companies to deliver their business plans. Critical to achieving this will be developing close working relationships with the People and Communications Team, the functional leadership team and key stakeholders across the business to support and deliver a holistic communications strategy, often against a challenging change agenda. This will include developing and protecting a consistent, joined-up narrative that successfully embeds the IAG GBS strategy, operating model, values and behaviours, while respecting the unique requirements of the different functional areas.
There will also be a requirement to deliver external communications, which include communications channels such as LinkedIn, the IAG GBS website, as well as supporting the business with content for external careers websites and in-person events.
This role may require some travel and working from multiple and international sites/locations.
IAG GBS
We are a part of International Airlines Group, one of the world’s leading airline groups flying to over 270 destinations and carrying more than 100 million passengers each year.
We provide a plug and play platform of scalable, best in class procurement, finance and IT business services to Aer Lingus, British Airways, IAG, IAG Cargo, IAG Loyalty, Iberia, Iberia Express, LEVEL and Vueling.
We combine functional expertise with a strong focus on customer service to make our Group stronger, more efficient, more competitive.