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IT Infrastructure Manager

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 06.05.2015

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management, market research and trading. With $28.4 trillion in assets under custody and administration and $2.48 trillion in assets under management State Street operates in 29 countries and more than 100 geographic markets and employs over 29,000 worldwide promoting a culture of excellence.

    At the moment we are looking for candidates for

    IT Infrastructure Manager, Officer
    Location: Krakow

    JOB ID - 108427

    to join the insource organization supporting the State Street EMEA

    Why State Street Bank Poland?

    Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was established in 2007 in Kraków. Today State Street Bank Poland employs over 2000 staff members at three sites across the city. Our Kraków office provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. There are multiple opportunities to gain experience in diverse areas of the investment fund cycle. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.

    Job Description:

    Purpose of Role:

    Coordinate involvement of Infrastructure actors to ensure one face of Infrastructure to the business, other requestors and partners in response to requests from the customer.

    Duties include, but are not limited to the following

    Core Responsibilities:

    • Provide support and / or coordination of audits and RFIs for Infrastructure
    • iCRM will primarily be the first point of contact for all services and requests coming from CTS, ADM, and external requestors
    • iCRMs are engaged when Incidents reach the 2nd point of escalation and assist during incident escalations and help navigating between IT support towers as well as assisting fixing incidents when appropriate.
    • Create Global Demand request for newly approved Tech Plan projects and ensure that the Global Demand process model is followed. Understand current and planned business processes, their criticality and requirements for ETS Services and continually raise awareness
    • Help drive business strategies and outcomes as well as Maintain relationships with Business Contact point
    • Gather Business Customer requirements for annual budget planning
    • Anticipate and recommend established policies, procedures, products or solutions to improve service
    • Communicating corporate changes


    Specific Qualifications/Skills:

    • Management of a 3rd party support service operation.
    • Audit and risk controls.
    • Needs to be motivated and a good communicator with proven relationship building skills. One that can work in a fast paced environment whilst delivering the expected quality of work.
    • The role also includes project work so good logical organisation skills are a must.
    • ITIL is a plus.
    • Lean A3 concepts are a plus.

    Level of Education:

    Bachelors or equivalent

    Previous Level of Experience:

    5+ years of experience in a similar role


    • Project/Program Management
    • Ability to interact successfully with all levels of the customer organization
    • Verbal and written communication and presentation skills
    • Manage conflict and negotiate effectively
    • Customer relationship skills

    To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.

    As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.

    Job ID: 108427 / Location: Krakow

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