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IT Manager for EMEA Microsoft Voice Collaboration Services

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 2017-08-28

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow.

    With a presence in Poland since 2007, Credit Suisse is committed to growing the businesses here. The Poland offices are of central importance to Credit Suisse’s approach to leveraging global talent base.

    We offer the chance to work for a renowned, international organization in a collaborative agile environment. We will invest in your development with ongoing opportunities for training, networking and international mobility. Join us and let's shape the future of Credit Suisse together.
    IT Manager for EMEA Microsoft Voice Collaboration Services # 096513
    Workplace: Warszawa

    Job Description:

    Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank. We provide commercially visionary products and services that enable engineered performance, information analysis, data management and transaction processing. We have a consistent track record of delivering reliable, creative solutions to our clients. We offer a state-of-the-art smart working office environment and promote flexible working.

    CTO has significant footprint in Wroclaw (500+ FTE). Based on success of Wroclaw site we’re planning to continue our growth in Poland in the 2nd Warsaw site for the next years. We offer exciting and challenging opportunities on a variety of large-scale projects around the globe. Join us to craft the next generation of IT Infrastructure at Credit Suisse, one of the leading global banks!

    An opportunity to join the Credit Suisse as a Real Time Collaboration Services Team Lead in EMEA and one of the key technical resources for the region to support and improve clients services and capabilities. RTC Services provides support for Microsoft Lync/Skype for Business, Enterprise Voice communication and integration, Compliance Voice Recording and Application Integration services. RTC Services is part of Collaboration Services Department, which delivers IT services for the bank including email, real time communication, video conferencing, document management and retention services. You will become part of a global team with great chance to create and extend your skills and capabilities within the bank.


    Main duties and responsibilities:

    • A Team Leader managing Team of system engineers and Technical Leader providing leadership for integration and support of Real Time Collaboration services in EMEA region.
    • Manage operations and integration for Microsoft Lync / Skype for Business, Telephony System Integration, Compliance Media Recording (Verba), Applications platform integration and other RTC related services for the Bank in EMEA region.
    • Provide Level 2/Level 3 support for applications and systems in scope. Resolve complex incidents with working knowledge, partnership and appropriate interaction with other teams, suppliers and vendors.
    • Responsible for: incident, problem, change management as well as capacity, performance and service quality for Real Time Voice Communication.
    • Pro-active risk management, including end of life. Design, gather and analyze operational metrics to consistently improve the service quality and end experience.
    • Support internal security and infrastructure audits as well as regulatory compliance. Defining and implementing standard methodologies and standards to drive sufficient platform performance and stability.
    • Be a part of global, complementary team that delivers critical services to the Bank, with growth and development opportunities.

    Open to discussing flexible/agile working.


    • You posses higher education. Minimum 4 years overall IT and infrastructure experience.
    • You have excellent technical background for Microsoft Systems technologies and management experience in IT systems management services and/or voice communication services.
    • You have understanding of Voice and VoIP technologies (SBC, PBX, Survivable Branch Appliances).
    • You have very good knowledge of Active Directory, Microsoft Exchange, Microsoft SQL, DNS, Routing, Firewall, Proxies, Network Segmentation, Load Balancing, Quality of Service and other network/security technologies.
    • You are familiar in management of Lync 2010 /Lync 2013 /Skype for business infrastructure in any of areas would be an asset.
    • You know how to use Voice communication services. Experience with deploying, configuring and supporting Microsoft products would be an asset.
    For more information visit Technology Careers.

    We offer:

    • Private medical care.
    • Life insurance.
    • Pension plan.
    • Charity days.
    • Training and development.
    • Internal Mobility.

    Other optional:

    • Language training course.
    • Mentoring.
    • Family – nursery and kindergarten funding, gift vouchers for Christmas.
    • Parking allowance.
    • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.).
    • Employee discounts on various products and services (event tickets, consumer products, etc.).
    • Relocation package.
    • Employee Referral Program.
    • Flexible work schedule and working from home (home office).

    If you apply for this role this means you agree with the following statement:


    “Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.


    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.


    Credit Suisse and affiliates registration details.-


    Credit Suisse (Poland) sp. z.o.o                                               Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw
    Credit Suisse Group AG                                                           Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
    Taleo (UK) Limited                                                                  Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
    Cut-e AG Kleiner Burstah 12                                                   Registered office - 20457 Hamburg, Germany and
    Milch & Zucker The Marketing & Software Company AG     Registered office -  Küchlerstraße 1, 61231 Bad Nauheim”