IT Operations Analyst

MoneygramO firmie

Moneygram

Konstruktorska 13

Warszawa

MoneyGram is a global provider of innovative money transfer and payment services. Our mission is to connect friends and family throughout the world anyway that is convenient by providing a reliable financial connection for life's essentials and daily needs. Our services have the ability to positively impact millions of lives every day
IT Operations Analyst
Workplace: Warszawa
93283
The IT Operations Analyst will be working as part of the IT Operations team to maintain and implement system and performance monitoring. This person will understand the overall Monitoring architecture and implement monitoring systems and rules to proactively prevent downtime and performance issues. The level III role will act as a primary lead for the team delegating responsibilities and reporting on status.
 
Primary Responsibilities
  • Acts as a lead managing various operational requests and troubleshoot issues.
  • Provides reporting and metrics to leadership on implementation status.
  • Work closely with the NOC to ensure monitoring systems are used effectively.
  • Work with IT teams to help them define appropriate needs and alerts for their environments.
  • Document processes and changes within the environment.
  • Maintain and document system configuration as well as all ongoing moves and changes within monitoring environment.
  • Create maps of statewide functional areas.
  • Create an inventory of all current devices being monitored, all alerts and dashboards currently configured, on Dynatrace OneAgent, and assist in migrating all of this in SolarWinds.
  • Work with IT teams and the systems architects to help them understand performance bottlenecks in applications.
  • Identify potential performance and process improvements.
  • Create management packs & object groups.
  • Acts as a lead planning and implementing monitoring projects.
  • Evaluate monitoring and performance monitoring systems and implement chosen systems.
  • Be able to troubleshoot all installed software modules.
  • Working with multiple teams to create their SolarWinds Environments.
  • Serve as the resident expert on the administration and expertise of Orion SolarWinds software.
  • Review monitoring requirements and provide recommendations for changes to SolarWinds.
  • Enable devices and applications for monitoring in SolarWinds.
  • Develop, support and manage reports within SolarWinds.
  • Additional duties as assigned.
Education
  • Bachelor’s Degree in computer science and/or equivalent experience.
Experience
  • Experience in supporting network team environment or
  • Experience in supporting server team environment
  • Minimum of 3 years in Information Technology, with focus on engineering and operations.
  • Candidate must have experience in configuring, deploying, and maintaining monitoring tool (preferable SolarWinds) consisting of 5+ polling engines.
  • Hands-on experience analyzing, supporting, and creating monitoring rules/methods within an enterprise monitoring environment.
  • Experience configuring, deploying, and maintaining monitoring tool (preferable SolarWinds).
  • Experience working in Amazon Web Service environment.
  • Experience in large scale production environment.
  • Experience in ticketing system (preferable ServiceNow).
  • Good knowledge of MS Excel program.
Preferable Skills
  • Experience with Dynatrace OneAgent monitoring tool.
  • Experience creating dashboards, custom views, metrics, and alerts in the Dynatrace Dashboard Tool.
  • Experience configuring and maintaining NPM Network Performance Monitor, NCM Network Configuration Manager, and NTA NetFlow Traffic Analyzer.
  • Experience configuring and maintaining SAM Server & Application Monitor, IPAM IP Address Manager, SRM Storage Resource Monitor.
  • Experience configuring and maintaining APE - Additional Polling Engine and VMAN Virtualization Manager.
  • Experience configuring and maintaining VNQM - VoIP & Network Quality Manager and WPM - Web Performance Monitor.
  • SolarWinds Certified Professional (SCP).
  • SolarWinds stack will be comprehensive of the following modules:
    • NPM Network Performance Monitor
    • NCM Network Configuration Manager
    • NTA NetFlow Traffic Analyzer
    • SAM Server & Application Monitor
    • IPAM IP Address Manager
    • SRM Storage Resource Monitor
    • APE Additional Polling Engine
    • VMAN Virtualization Manager
    • VNQM VoIP & Network Quality Manager
    • WPM Web Performance Monitor.
We offer
  • Possibility to grow and develop continuously in a friendly and international environment.
  • Cross-functional trainings and possibility to gain expertise in accordance with your strengths and skillset.
  • Social benefits: private medical health insurance, MultiSport card, social fund, holiday allowance, occasional packages for employees and children, social events, free Polish classes.
MoneyGram is a global provider of innovative money transfer and payment services. Our mission is to connect friends and family throughout the world anyway that is convenient by providing a reliable financial connection for life's essentials and daily needs. Our services have the ability to positively impact millions of lives every day
IT Operations AnalystNumer ref.: 93283
The IT Operations Analyst will be working as part of the IT Operations team to maintain and implement system and performance monitoring. This person will understand the overall Monitoring architecture and implement monitoring systems and rules to proactively prevent downtime and performance issues. The level III role will act as a primary lead for the team delegating responsibilities and reporting on status.
 
Primary Responsibilities
  • Acts as a lead managing various operational requests and troubleshoot issues.
  • Provides reporting and metrics to leadership on implementation status.
  • Work closely with the NOC to ensure monitoring systems are used effectively.
  • Work with IT teams to help them define appropriate needs and alerts for their environments.
  • Document processes and changes within the environment.
  • Maintain and document system configuration as well as all ongoing moves and changes within monitoring environment.
  • Create maps of statewide functional areas.
  • Create an inventory of all current devices being monitored, all alerts and dashboards currently configured, on Dynatrace OneAgent, and assist in migrating all of this in SolarWinds.
  • Work with IT teams and the systems architects to help them understand performance bottlenecks in applications.
  • Identify potential performance and process improvements.
  • Create management packs & object groups.
  • Acts as a lead planning and implementing monitoring projects.
  • Evaluate monitoring and performance monitoring systems and implement chosen systems.
  • Be able to troubleshoot all installed software modules.
  • Working with multiple teams to create their SolarWinds Environments.
  • Serve as the resident expert on the administration and expertise of Orion SolarWinds software.
  • Review monitoring requirements and provide recommendations for changes to SolarWinds.
  • Enable devices and applications for monitoring in SolarWinds.
  • Develop, support and manage reports within SolarWinds.
  • Additional duties as assigned.
Education
  • Bachelor’s Degree in computer science and/or equivalent experience.
Experience
  • Experience in supporting network team environment or
  • Experience in supporting server team environment
  • Minimum of 3 years in Information Technology, with focus on engineering and operations.
  • Candidate must have experience in configuring, deploying, and maintaining monitoring tool (preferable SolarWinds) consisting of 5+ polling engines.
  • Hands-on experience analyzing, supporting, and creating monitoring rules/methods within an enterprise monitoring environment.
  • Experience configuring, deploying, and maintaining monitoring tool (preferable SolarWinds).
  • Experience working in Amazon Web Service environment.
  • Experience in large scale production environment.
  • Experience in ticketing system (preferable ServiceNow).
  • Good knowledge of MS Excel program.
Preferable Skills
  • Experience with Dynatrace OneAgent monitoring tool.
  • Experience creating dashboards, custom views, metrics, and alerts in the Dynatrace Dashboard Tool.
  • Experience configuring and maintaining NPM Network Performance Monitor, NCM Network Configuration Manager, and NTA NetFlow Traffic Analyzer.
  • Experience configuring and maintaining SAM Server & Application Monitor, IPAM IP Address Manager, SRM Storage Resource Monitor.
  • Experience configuring and maintaining APE - Additional Polling Engine and VMAN Virtualization Manager.
  • Experience configuring and maintaining VNQM - VoIP & Network Quality Manager and WPM - Web Performance Monitor.
  • SolarWinds Certified Professional (SCP).
  • SolarWinds stack will be comprehensive of the following modules:
    • NPM Network Performance Monitor
    • NCM Network Configuration Manager
    • NTA NetFlow Traffic Analyzer
    • SAM Server & Application Monitor
    • IPAM IP Address Manager
    • SRM Storage Resource Monitor
    • APE Additional Polling Engine
    • VMAN Virtualization Manager
    • VNQM VoIP & Network Quality Manager
    • WPM Web Performance Monitor.
We offer
  • Possibility to grow and develop continuously in a friendly and international environment.
  • Cross-functional trainings and possibility to gain expertise in accordance with your strengths and skillset.
  • Social benefits: private medical health insurance, MultiSport card, social fund, holiday allowance, occasional packages for employees and children, social events, free Polish classes.

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