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IT Operations Support

  • Wrocław, dolnośląskie
  • Specjalista
  • 27.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow.

    With a presence in Poland since 2007, Credit Suisse is committed to growing the businesses here. The Poland offices are of central importance to Credit Suisse’s approach to leveraging global talent base.

    We offer the chance to work for a renowned, international organization in a collaborative agile environment. We will invest in your development with ongoing opportunities for training, networking and international mobility. Join us and let's shape the future of Credit Suisse together.
    IT Operations Support # 111409
    Workplace: Wrocław


    The Chief Technology Office (CTO) is a global IT organization responsible for delivering comprehensive set of infrastructure, software and processes across the Credit Suisse Group.


    We are seeking a DevOps minded, support resource familiar with ITIL processes in Wroclaw, Poland. The person chosen for the role will be responsible for supporting enterprise monitoring applications (resource, performance and service monitoring) that cover more than 60k servers/databases & more than 5k internal users. Furthermore, you will gain significant experience supporting open-source based applications, market leading vendor applications and in-house developed applications while also contributing to automation & agile work streams to create an efficient & effective function.


    Your key activities include:

    • Participate in daily operations including the resolution of incidents, executing changes & analysis of problem tickets.
    • Identifying solutions for incidents via open-source community, liaising with vendor, and collaborating with engineers.
    • Driving continuous service improvement initiatives including process optimization, automation via scripts, and other innovations.
    • Maintaining clarity with partner teams and customers; Collaborating with them to address key challenges.
    • Participate in life cycle management projects, major incident management calls, problem management discussions, maintenance & DR exercises and other forums.

    Open to discussing flexible/agile working.


    • You hold a Graduate degree in Information Technology, Computer Science or related subject; alternatively an equivalent education in one of these topics.
    • Experience in infrastructure or application support.
    • Experience in participating in critical outages or Major Incident Management issues.
    • Experience working with Linux & Windows Servers.
    • You possess analytical & logical thinking skills.
    • Experience in one of the scripting languages.
    • Experience in PL/SQL.
    • Possess effective communication skills with fluency in written and spoken English.


    • Understanding of one of the programming languages (C#, ASP.NET, Angular, Java, Golang, C, Perl, Python, etc.).
    • Understanding of one of the webservers technologies (nginx, apache, IIS).

    For more information visit Technology Careers.

    We offer

    • Private medical care
    • Life insurance
    • Pension plan
    • Charity days
    • Training and development
    • Internal Mobility

    Other optional

    • Language training course
    • Mentoring
    • Family – nursery and kindergarten funding, gift vouchers for Christmas
    • Parking allowance
    • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.) 
    • Employee discounts on various products and services (event tickets, consumer products, etc.)
    • Relocation package
    • Employee Referral Program
    • Flexible work schedule and working from home (home office)

    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

    If you apply for this role this means you agree with the following statement:


    “Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.


    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.


    Credit Suisse and affiliates registration details.-


    Credit Suisse (Poland) sp. z.o.o                                               Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw
    Credit Suisse Group AG                                                           Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
    Taleo (UK) Limited                                                                  Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
    Cut-e AG Kleiner Burstah 12                                                   Registered office - 20457 Hamburg, Germany and
    Milch & Zucker The Marketing & Software Company AG     Registered office -  Küchlerstraße 1, 61231 Bad Nauheim”


    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.