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IT Service Manager

  • Gdynia, Gdańsk, pomorskie
  • Kierownik
  • 13.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

    Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us?


    IT Service Manager


    Workplace: Gdynia/Gdańsk


    Who are you?

    Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.


    To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

    Your background:  
    • Previous experience in Service Management or similar role  
    • Understanding of ITIL framework  
    • Understanding of how to manage the system life-cycle  
    • Excellent spoken and written English skills  
    • Experience with Oracle Enterprise Service Bus or similar solution is an additional asset  
    • Understanding of distributed applications domain is and additional asset  
    If this sounds like you, we look forward to welcoming you to the team!  


    The offer

    As a Service Manager, you’ll be focusing on the providing world-class IT services to our customers by driving the day-to-day IT operations for a portfolio of applications. You will be working closely with technical experts, other IT Service Managers, vendors and the application providers.  
    In Technology and Operations Support Application Maintenance, we are part of the “run the bank” organization. We make sure that the applications and IT services work today and continue to work in the future.  
    What you’ll be responsible for:  
    • Overseeing the day to day IT service operations carried out by the technical experts, including incident management, problem management and change management  
    • Drive maintenance and improvement activities to achieve the overall SLA objectives, as well as facilitate capacity management to ensure sufficient capacity for the service  
    • Requirements settings towards the application development  
    • Planning and executing the system life-cycle  
    • Formalizing cooperation (i.e. OLAs, SLAs, KPIs)  
    • Ensuring the applications follow compliancy regulations  
    The role is based in Gdansk. Welcome to a team that sleeps only when customer is happy.  


    More information and send application

    You have until 12 April 2018 to send us your application.

    We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.


    Great people often know great people – please share if you have a friend who would love this job.


    Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.

    We reserve the right to reply only to selected applications.