QVC Poland Global Services Sp. z o.o.

IT User Access Management Associate (2nd shift)

QVC Poland Global Services Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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QVC Poland Global Services Sp. z o.o.

Wielicka 30

Kraków

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QVC, the world's leading video and ecommerce retailer, have opened our new ‘State-of-the-Art’ Global Business Services center in Krakow. QVC’s Global Business Services center is an exciting new member of the QVC family that offers world-class Finance, HR, IT and Legal services to QVC team members in Germany, France, Italy, the United Kingdom and the United States. Our GBS Centre is an exceptional facility, with an efficient and remarkable design and culture. Right now, we are looking for the brightest mind and top talent to ensure the Centre’s success. At QVC, you will find exciting career paths and opportunities.
IT User Access Management Associate (2nd shift)
Workplace: Kraków

We offer:

  • Real job experience from day one, based on the employment contract.
  • Being a part of the Finance Team and will have exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy.
  • Open and trusted teamwork in which we value fun along the way.
  • Casual atmosphere and all of that you will experience in our modern office.
  • Competitive benefits that includes among others private medical care, life insurance, multisport.

Main tasks:

  • Evaluates incidents or requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate, and/or escalating as necessary.
  • Supports the identity and access management environment. This may include provision and de-provision access to non-automated systems, creating new user and system accounts as needed, managing privileged accounts, and performing QA to ensure processes are being followed and meeting SOX/PCI requirements
  • Troubleshooting user problems requiring a working understanding of the Identify and Access Management environment and a good understanding of inter-related technologies. Can problem-solve most of end user problems. Probes clients effectively to determine the actual nature or underlying cause of a user problem.
  • Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
  • Demonstrates strong orientation towards client service. Courteous and tactful at all times with clients and IT colleagues. Diffuses problem situations effectively. Is always seen by clients as professional and helpful.
  • Operates effectively as part of a larger team and manages own work by prioritizing his/her own tasks to meet established service level agreements; Receives general direction, work in progress is reviewed routinely.

We are looking for a candidate who:

  • Has at least 1 year of experience in Service Desk or at least 6 months of experience in a similar role.
  • Speak English fluently.
    • Possesses working knowledge of various end user systems with the ability to provision and de-provision accounts in these systems and is able to address most issues by following established procedures.
    • Are available to work evening shifts (14:00 - 24:00).
  • Where appropriate seeks further technical information to provide support.
  • Builds expertise in the Identify and Access management area and has the ability to resolve client issues.
  • Previous experience in a call tracking / ticket management system.
  • Experience with Active Directory, SAP, Oracle, RACF, and CyberArk.
  • Working knowledge of Unix and Linux.
  • Experience with Sail Point preferred.
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QVC, the world's leading video and ecommerce retailer, have opened our new ‘State-of-the-Art’ Global Business Services center in Krakow. QVC’s Global Business Services center is an exciting new member of the QVC family that offers world-class Finance, HR, IT and Legal services to QVC team members in Germany, France, Italy, the United Kingdom and the United States. Our GBS Centre is an exceptional facility, with an efficient and remarkable design and culture. Right now, we are looking for the brightest mind and top talent to ensure the Centre’s success. At QVC, you will find exciting career paths and opportunities.
IT User Access Management Associate (2nd shift)

We offer:

  • Real job experience from day one, based on the employment contract.
  • Being a part of the Finance Team and will have exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy.
  • Open and trusted teamwork in which we value fun along the way.
  • Casual atmosphere and all of that you will experience in our modern office.
  • Competitive benefits that includes among others private medical care, life insurance, multisport.

Main tasks:

  • Evaluates incidents or requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate, and/or escalating as necessary.
  • Supports the identity and access management environment. This may include provision and de-provision access to non-automated systems, creating new user and system accounts as needed, managing privileged accounts, and performing QA to ensure processes are being followed and meeting SOX/PCI requirements
  • Troubleshooting user problems requiring a working understanding of the Identify and Access Management environment and a good understanding of inter-related technologies. Can problem-solve most of end user problems. Probes clients effectively to determine the actual nature or underlying cause of a user problem.
  • Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
  • Demonstrates strong orientation towards client service. Courteous and tactful at all times with clients and IT colleagues. Diffuses problem situations effectively. Is always seen by clients as professional and helpful.
  • Operates effectively as part of a larger team and manages own work by prioritizing his/her own tasks to meet established service level agreements; Receives general direction, work in progress is reviewed routinely.

We are looking for a candidate who:

  • Has at least 1 year of experience in Service Desk or at least 6 months of experience in a similar role.
  • Speak English fluently.
    • Possesses working knowledge of various end user systems with the ability to provision and de-provision accounts in these systems and is able to address most issues by following established procedures.
    • Are available to work evening shifts (14:00 - 24:00).
  • Where appropriate seeks further technical information to provide support.
  • Builds expertise in the Identify and Access management area and has the ability to resolve client issues.
  • Previous experience in a call tracking / ticket management system.
  • Experience with Active Directory, SAP, Oracle, RACF, and CyberArk.
  • Working knowledge of Unix and Linux.
  • Experience with Sail Point preferred.

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