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Junior Application Support Analyst - Fulfill Demand (SAP SD, EDI)

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 2017-09-29

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for Junior Application Support Analyst Forecast-to-Stockin Poland for Lodz Shared Service Center. Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 9000 Barry Callebaut employees around the world. Our international focus in the fascinating world of cocoa-growing and chocolate are the colorful backdrop for our many functions across a wide range of disciplines. In addition to sharing a passion for chocolate, Barry Callebaut employees live our other corporate values every day - customer focus, entrepreneurship, integrity and team spirit. We are committed to making sure that they have the right skills, know-how and deep understanding of our customers and their needs. Engaging and developing our employees is the key to our success. Because our business focus is so broad, the scope of career opportunities within Barry Callebaut can cover many functional areas.

    Junior Application Support Analyst - Fulfill Demand (SAP SD, EDI)

    Location: Łódź


    The Junior Application Support Analyst analyses all assignments (“tickets”) in field of expertise and resolves them, working with the pool of developments. Seeks guidance and support from Senior Application Support Analyst, where required. 


    • Focus is on “Incidents”, “Service Requests” and “Information Request” tickets from the users, occasionally works on “Requests for Change” which are bundled into quarterly Enhancement packs; 
    • Solves the assigned tickets as independent as possible, seeking support from Senior Application Support Analyst where required;
    • Work with development team to get any development done and with Application Delivery teams for template guidance;
    • Ensure that assignments get resolved/tested and approved according to procedures, including User Acceptance Testing;
    • Monitor interfaces/batches – analyze issues and dispatch to the relevant teams;
    • Work with people from remote locations/regions (internal/external);
    • Continue to grow expertise for the respective business processes and applications.


    The following competency profile will be the basis to ensure a smooth handling of these positions’ responsibilities:

    • Bachelors degree in (applied) Economics, Commercial Engineering, Information Technology or similar;
    • Up to 5 years experience within application maintenance or application support;
    • Experience with ITIL processes & systems (incident & change management);
    • Experience in working with SAP R/3 system (one of logistics modules, SD preferable) is a plus;
    • Have an interest and knowledge of Order to cash processes;
    • Specific proficient in the field of EDI is a plus;
    • Analytical mind, structured and attention to detail makes you an ideal candidate;
    • Excellent communicator and team player with a critical, yet result-oriented and positive attitude;
    • Strong in English.

    We offer:

    • Job contract with Barry Callebaut
    • Interesting work in an international environment in a dynamically developing company,
    • Stable employment in the company with an established position in the market,
    • Trainings to improve qualifications,
    • Benefits package.

    If you are interested please send your CV in English via to Aplikuj button

    I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended.