Elavon Merchant Services

Junior Collections Analyst

Elavon Merchant ServicesO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

Elavon Merchant Services

Puławska 17

Warszawa

Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.

For more details about us please see our web site
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Junior Collections Analyst
Location: Warszawa

Key responsibilities:

  • Reviewing customers` accounts in arrears in order to make best decision to cover a debt;
  • Contacting customers (inbound and outbound calls, e-mails) to help settle the payment and explain root cause of the outstanding balance to avoid default in payment in the future;
  • Showing customer-centric approach so as to create excellent customer service experience;
  • Supporting offline tasks to maintain proper workflow;
  • Displaying proactive approach to the daily tasks when it comes to process improvements, better collection methods, working faster and easier.   

Requirements:

  • Excellent, verbal and written, communication skills in English;
  • Proven commitment to high quality customer service;
  • Ability to handle difficult customer calls;
  • Positive attitude towards customers, colleagues, changes and challenges;
  • Accuracy and autonomy in action;
  • Good work organization and prioritization skills;
  • Good PC skills (MS Office);
  • Experience in debt collection or call centre will be an asset.

We offer:

 

  • employment agreement
  • complex medical care
  • life insurance
  • language classes
  • multisport card or co-financed holidays
  • development path and trainings
  • social and community projects
  • additional holiday leave
This role has been identified as a Controlled Function ("CF") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose." 
 
Please enclose to your application signed statement:
 
I hereby agree for processing my personal data provided in my CV/Application form, which I provide voluntarily, and which go beyond the scope of personal data that an employer may request from a candidate under the provisions of labor law, by Elavon Financial Services DAC (Sp. z o.o. o Wyznaczonym Przedmiocie Działalności) Oddział w Polsce Warsaw 02-515, ul. Puławska 17, for the purpose of THIS recruitment process.
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Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.

Junior Collections Analyst

Key responsibilities:

  • Reviewing customers` accounts in arrears in order to make best decision to cover a debt;
  • Contacting customers (inbound and outbound calls, e-mails) to help settle the payment and explain root cause of the outstanding balance to avoid default in payment in the future;
  • Showing customer-centric approach so as to create excellent customer service experience;
  • Supporting offline tasks to maintain proper workflow;
  • Displaying proactive approach to the daily tasks when it comes to process improvements, better collection methods, working faster and easier.   

Requirements:

  • Excellent, verbal and written, communication skills in English;
  • Proven commitment to high quality customer service;
  • Ability to handle difficult customer calls;
  • Positive attitude towards customers, colleagues, changes and challenges;
  • Accuracy and autonomy in action;
  • Good work organization and prioritization skills;
  • Good PC skills (MS Office);
  • Experience in debt collection or call centre will be an asset.

We offer:

 

  • employment agreement
  • complex medical care
  • life insurance
  • language classes
  • multisport card or co-financed holidays
  • development path and trainings
  • social and community projects
  • additional holiday leave
This role has been identified as a Controlled Function ("CF") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose." 
 
Please enclose to your application signed statement:
 
I hereby agree for processing my personal data provided in my CV/Application form, which I provide voluntarily, and which go beyond the scope of personal data that an employer may request from a candidate under the provisions of labor law, by Elavon Financial Services DAC (Sp. z o.o. o Wyznaczonym Przedmiocie Działalności) Oddział w Polsce Warsaw 02-515, ul. Puławska 17, for the purpose of THIS recruitment process.

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