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Junior IT Support Specialist

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2018-03-12

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    QVC, the world's leading video and ecommerce retailer, have opened our new ‘State-of-the-Art’ Global Business Services center in Krakow. QVC’s Global Business Services center is an exciting new member of the QVC family that offers world-class Finance, HR, IT and Legal services to QVC team members in Germany, France, Italy, the United Kingdom and the United States. Our GBS Centre is an exceptional facility, with an efficient and remarkable design and culture. Right now, we are looking for the brightest mind and top talent to ensure the Centre’s success. At QVC, you will find exciting career paths and opportunities.
    (Junior) IT Support Specialist
    Workplace: Kraków

    We offer:

    • Real job experience from day one, based on the employment contract.
    • Being a part of the IT and will have exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy and France.
    • Open and trusted teamwork in which we value fun along the way.
    • Casual atmosphere and all of that you will experience in our modern office.
    • Competitive benefits that include private medical care, life insurance, multisport.

    Main tasks:

    • Acts as first or second point of contact for QVC Employees worldwide that request assistance.
    • Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps.
    • Resolves work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution.
    • Provides input to development of process and work improvements.
    • May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members.

    We are looking for candidates who:

    • Would like to develop within the IT Support field.
    • Are proficient in English.
    • Are able to work shifts (including night shifts and weekends).
    • Have the degree in IT or previous experience in customer service (great asset).
    • Enjoy working with customers, are pro-active and learn quickly.
    aplikuj
    Wyrażam zgodę na przetwarzanie przez QVC Poland Global Services Sp. z o.o. moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez QVC Poland Global Services Sp. z o.o. moich danych osobowych na potrzeby przyszłych rekrutacji.
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