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Junior L2 Engineer

  • Wrocław, dolnośląskie pokaż mapę
  • Specjalista
  • 06.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers.

    At CSS Corp, we believe our people are the reason for our success. We like to work with people who are willing to innovate, become a trend setter, willing to be exposed to latest technologies and partner with world leaders in creating new products. If you are such a person, CSS Corp is "The Right Place" for you.

    Play a role in the team. Use your insight and intellect to influence and lead. CSS Corp offers you the opportunity and freedom to be outstanding!

    Junior L2 Engineer

    Wrocław

    Junior L2 Network Engineer will provide world-class post-sales technical support to customers and partners and internal members of the support organization on escalated issues. The Junior L2 Network Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.

    Job responsibilities:

    • Engage with customers on escalated support issues or critical customer situations
    • Provide expert systems design, recommendations, and configurations
    • Perform in-depth diagnostics and troubleshooting using networking tools
    • Assist customers with testing or troubleshooting of networking or cloud service issues
    • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
    • Maintain ticket database, logging issues and customer interactions
    • Become our client’s cloud services expert through self-study, company training, and a desire to excel and become an expert
    • Hours – EMEA Business hours support, possible shift work, possible on-call work
    • Other duties or projects, as assigned
    • Workplace: Wrocław

    Requirements:

    • Very good troubleshooting and investigative skills
    • Excellent English skills (communication and listening)
    • Required knowledge:
    • Networking Experience - VPN technologies such as IPSec and VPN clients
    • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
    • Authentication systems such as LDAP, MS AD etc
    • Knowledge of protocols such as HTTP, SMTP, FTP, DNS
    • Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as TCP dump, Wireshark

    What we offer:

    • Competitive salary
    • Private medical care (Luxmed)
    • Free parking space (both for cars and bicycles) for all employees
    • International environment
    • Individualized weekly language sessions within working hours
    • Group life insurance
    • Relocation package
    • Other benefits, including fully paid MultiSport card, pizza day, company events (picnics, LAN parties and many more), chill-out zone (Xbox, table football and others)

    Please submit your CV in English and enclose the following clause: "Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji."

    Please note that we will contact only selected candidates.