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Junior Service Desk Agent – chat support

  • Wrocław, dolnośląskie
  • Specjalista
  • Pełny etat
  • 25.07.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.


    For our Central Service Desk Team we are seeking the following:

    Junior Service Desk Agent – chat support
    WORKPLACE: Wrocław

    Your tasks:

    • Cooperating with users (communication with users by chat and opening tickets based on problem descriptions)
    • Basic troubleshooting - resolving problems related to IT
    • Basic administrative user tasks – installations, configurations
    • Queue management (assigning tickets to the correct team for resolution)

    Our requirements:

    • Very good English skills (in speaking & writing)
    • Knowledge about Windows 7, Microsoft Office suite and popular web browsers (Internet Explorer, Firefox, Chrome)
    • Ability to work under time pressure
    • Good communication skills and strong organisational skills
    • Ability to work multi-shifts on a weekly schedule (Monday – Friday, 7 am – 7 pm)

    An asset:

    • Experience in the field or in a related area

    Your benefits:

    • Reliability: a secure job position in an exponentially growing international company
    • Variety: exciting projects and challenges within your own responsibility
    • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
    • Openness: Direct and informal communication even at the management level
    • Active Contribution: room to implement your own ideas quickly
    • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
    • Career Opportunities: Great possibilities for professional, personal and language training
    • Initial Help: buddy programme to help you get started, a welcome pack included
    • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
    • Other conveniences like: free coffee, tea and a company bus from the centre of Wroclaw