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Junior Technology Delivery Specialist

  • Kraków, małopolskie
  • Specjalista
  • 2018-10-08

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Join Alight Solutions, you will have a bright future!


    Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services located in Krakow, Poland.

    As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Service Delivery business group within Alight Solutions

    Your Impact as a
    Junior Technology Delivery Specialist
    Miejsce pracy: Kraków

    Job Responsibilities:

    • Acts as the primary/ first point of contact for all internal customers in application support matters relating to HR systems, for different clients.
    • Act as a strong bridge between our internal customers (within Alight) and technology teams of external clients.
    • Responds to all queries within defined Operational Level Agreements and Service Level Agreements.
    • Incident management.
    • Develops a good understanding of Service Level Agreements in the team and proactively highlights and escalates trends and service delivery issues.
    • Participates in and implements internal and client identified change projects.
    • Role reports directly to Client Technology Manager in Krakow, rolling up-to EMEA Technology Director.

    You Bring Knowledge and Expertise


    Required Experience:

    • 0-2 years’ experience in Tech support/Help desk.
    • Experience in any HR systems (SAP HR, Workday, People-soft etc.) will be an added advantage – Not mandatory.
    • MS Office package – knowledge of Excel.
    • English Language – Work level proficiency.
    • University degree in technology related area.
    • Strong analytical and problem solving skills are required.
    • Good written and verbal communication skill in English is required.
    • Good problem solving skills.
    • Dynamic problem solver.
    About Alight Solutions
    As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centres deliver an unrivalled consumer experience for our clients and their people. We have a 25 year operating history formerly the outsourcing business of Aon Hewitt. We are Alight. Reimagining how people and organisations thrive.
    Our Colleague Experience
    At Alight Solutions, we are reimaging how people and organisations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
    We offer you
    • A promising career path and individual development plan.
    • A large number of career opportunities in different business areas.
    • Cooperation with young, energetic and craving for knowledge colleagues just like you.
    • The opportunity to build strong and meaningful relationships with clients and influence their business.
    • The best medical cover on the market with free dental care.
    • Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!).
    • Offices in close proximity to Krakow’s city center.
    • The chance to participate in social events and charity actions.
    If you are interested in our offer, please send in your application by Aplikuj button.
    Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.