L2 Customer Support Architect - Remote Work
- Kraków, małopolskie
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L2 Customer Support Architect - $5000/month - Remote Work
We're running an Online Hiring Event on every Saturday to hire L2 Customer Support Architects ($60K/yr).
Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
You will provide In-depth technical support.
You will be onboarded to our unconventional Agent University, a self-learning system through which you get to know every single product and after graduation, you will be enrolled into our very own Pair Support Program.
Never heard of it? Sure, it is our very own program in which together with a ‘’navigator’’ newcomers ‘’drive’’ through solving real customer tickets guided by top performer agents. The main goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment.
You will have to showcase your advanced analytical, and problem diagnosis skills because your main duty is to troubleshoot and look for customized resolutions to help customers out.
You must communicate effectively in English in order to translate technical solutions to non-technical customers.
You will have the opportunity to learn how to use the top cloud-based Zendesk Support ticketing system where you can focus on the customer instead of workflow.
You will be measured by the quality and productivity of your service, so you need to be comfortable with receiving daily feedback and integrating it into your service.
You will be part of a fast pace environment where information, processes, and procedures can literally change from one day to the other, and you need to keep up the pace.
L2 Customer Support Engineers will have a full caseload at all times, so you will need to manage time and adjust priorities as caseload evolves.
When you apply to a role in Crossover, you go through a series of online tests, usually during the online hiring event.
If you pass those tests, you will be offered an opportunity to join our paid training program that lasts 4 full-time weeks.
It is a unique opportunity to learn about the Crossover culture, tools, processes and expectations. It is an intensive training program for only the best graduates. If you graduate from Bootcamp, you will be offered a choice of several positions with the Crossover teams.
Join our community of remote professionals!