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L2 Desktop Support Specialist

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 2018-11-09

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    We are looking for:

    L2 Desktop Support Specialist
    Location: Warszawa
    Windows, MS Office support
    Active Directory, Citrix
    Powershell
     
     
     

    Project:

    We are looking for L2 Desktop Support Specialist who has strong technical skillset, great customer service skills, and a desire to continuous learning of a new technology.

    You will work on L2 incidents reported by Support Specialists and will also work on proactive problem remediation. It is expected to present ownership of the task and to collaborate with other support organizations to deliver solution. You will be trained in operation and administration of the client’s systems, this includes work management tools, request management tools, time reporting systems. The position provides exposure to a broad range of IT-related projects and activities.

     

    Team:

    Client builds a new team of 5 specialists (2 in Wroclaw and 3 in Warsaw) that will work very closely with a global Proactive Technology Support team (17 employees). The team will be mainly focused on incident resolution for Win10 (early life support) and bug reporting to engineers and technical operations teams.

    Responsibilities:  

    • Investigation and escalation of Win10 incidents,
    • Building Knowledge Base for Win10 known problems,
    • Backup service coverage for Win7 incidents,
    • Proactive problem remediation or restaging of workstations with outdated security products,
    • Network storage housekeeping activities,
    • Ensuring end to end problem ownership is held,
    • Securing effective product deployments by participation in testing and early life support,
    • Clearly documenting support issues in the respective tools,
    • Reviewing tasks daily - based on severities and case urgency - to meet stakeholder expectations,
    • Keeping all stakeholders informed of your plans, activities and risks you identified,
    • Providing stakeholders with a dedicated and efficient service at all times,
    • Being compliant with all client’s policies, including IT Risk.

     

    Essentials Skills and Qualifications:

    • In-depth and excellent support knowledge of Windows NT, Microsoft Office, Internet Explorer, Edge and Skype,
    • Working knowledge of Active Directory and group management,
    • Ability to diagnose or resolve complex technical problems,
    • Ability to troubleshoot hardware, software, and networking issues on laptops, desktops, virtual machines,
    • Working knowledge of Microsoft Management Console,
    • Must possess strong sense of problem ownership and good client relationships,
    • Fluent written and spoken English.

     

    Nice to have:

    • Working knowledge of Sysinternal Suite,
    • Working knowledge of virtualization administration (Citrix XenDesktop),
    • Experience scripting in PowerShell is a plus,
    • Attention to detail and proactive management,
    • Excellent verbal and written communication skills,
    • Experience programming in C# (.Net framework) is a plus,
    • Experience in Agile, SCRUM methodology is a plus.

    BENEFITS:

    Employment contract or B2B
    Challenging and interesting position for one of the biggest financial institution all over the world
    Friendly atmosphere and helpful team
    Attractive salary referring to your skills and experience
    Company social events
    Private medical healthcare
    Life insurance

    MultiSport Card

    MyBenefit Cafeteria
    Flexible working hours, possibility of home office at least 4 days/month
     

    Company description:


    Join one of the most sought-after companies that specializes in IT outsourcing business!

    Originating from France, NATEK was established in Czech Republic in 2004. The company currently operates in Poland, Slovakia, Czech Republic and Bulgaria and reports stable 30% growth year-o-year.

    Our dynamic team of + 500 employees come from over 20 different locations worldwide. Recently celebrating its 10th anniversary, NATEK has become a leading provider of IT services & consultancy in the CEE region.

    You can follow us on LinkedIn: https://www.linkedin.com/company/104265/

    Visit our site: http://www.natek.eu/
    Krystyna Tovpina
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