Level 1 Technical Support Engineer

We are currently looking for an enthusiastic Level 1 Technical Support Engineer at Skelia to join our office located in the heart of Kraków.

In this role, you’ll be working as part of a team of ten – seven Level 1 and three Level 2 Support Engineers, but these numbers are about to increase in the coming months. This is a recently created Team that acts as an extension of our Client’s Team based in Belgium. While most of the processes are already up and running, we are still is a transition phase, meaning the scope of responsibilities of the Team, as well as variety of the technical tasks they perform continues to grow.

This is a fantastic opportunity to get involved in a challenging green field project and gain hands-on experience not only with a wide range of different technologies but also complex process transfer. This is NOT a help desk opportunity and it will not involve handling end user calls.

Our ideal candidates will display most of the following characteristics:

• Good general understanding of the following concepts:
• infrastructures of operating systems
• different types of machines (firewalls, storage boxes, servers, etc. ) and how they are interlinked
• clustering
• active directory
• virtualization (Citrix, VMWare)
• Good knowledge of English (written and spoken)
• Customer focused with strong attention to detail
• Happy to work as part of team and with minimal supervision
• Passionate about IT and willing to constantly improve their skills and knowledge both, on the job and during formal training

Your main responsibilities will include:

• Active monitoring of IT infrastructures and spotting problems
• Creating tickets
• Taking action: resolving issues following our Client’s procedures – this can be anything from creating new users to restoring lost files
• Performing daily activity checks
• Maintaining infrastructures
• Installing and monitoring new patches
• Escalating problems and liaising with L2 on more complex issues

Skelia is an international company, headquartered in Luxembourg, whose Kraków branch was opened in July 2014. Having been operational for only a few months, some things are still in the making, which creates exciting opportunities to get involved in building our policies and the working environment. This, however is very different from a typical, formalized corporate environment and therefore may not suit everyone – please keep that in mind when applying.

Our goal is to build a team of happy employees who will provide excellent service to our Clients and you’ll play a crucial role in making this happen. If you like challenges, building things from scratch and making an impact is what excites you - we’d love to hear from you!

Apply now with your CV in English by clicking the “Apply” button.