Bain Global Business Services

Local IT Helpdesk Lead

Bain Global Business ServicesO firmie

Bain Global Business Services

Tulipan House

Warszawa

Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. In 2015, Bain & Company opened the Global Business Services in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Europe, the Middle East and Africa. Bain is consistently recognized as a Great Place to Work (Glassdoor #1 in 2019)

 
Local IT Helpdesk Lead
Location: Warsaw
The Analyst is a member of the TSG support team working to service the IT support needs of our user base in a demanding results-oriented environment. The Analyst must have proficient levels of technical skills in order to quickly and successfully resolve all types of user requests. The Analyst will add value to the department by assisting with problem solving, managing and supporting customer requests and leveraging their support experience and problem solving techniques through their hands on experience to produce the best results. 

Duties and Responsibilities

  • Be the primary contact person for IT related problems and issues for Bain employees
  • Troubleshoot and resolve hardware and software problems on computer systems and other supported hardware
  • Perform consistent follow-up with users to ensure complete resolution and user satisfaction
  • Learn the Bain image and PC configuration and testing process to build and deploy notebook and desktop computers
  • Support the varied Audio-Visual equipment in a local office and in the other offices across the local region
  • Use Active Directory and other Bain tools to create and manage user accounts and set permissions
  • Support and develop ticketing system which includes database inventory, repair and activity log
  • Provide complete network implementation services
  • Coordinate cooperation with external vendors including managing off-site repairs, maintaining relationships and pricing.
  • Develop best practices in the IT environment through experience sharing across the TSG staff in the other offices across the region and globally
  • Participate in Global projects on a requested and volunteer basis
  • Work with other TSG staff members on local, regional, and global teams to test new applications, as well as system hardware and software upgrades
  • Lead end user training programs
  • Travel as required to support other Bain offices and off-site training sessions

Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems or related field, or an equivalent combination of experience is required
  • Minimum 5 years previous corporate experience in local helpdesk or technology support role with focus on project management
  • Team management experience would be an additional value
  • Excellent English skills
  • Experience with scripting, particularly PowerShell is preferred 
  • Familiar with Microsoft OS, Microsoft Office, Microsoft Server, Active Directory account management
  • Ability to make decisions and recommend solutions
  • Excellent customer service skills including communication and proactiveness
  • Demonstrated interest in technology and results oriented approach
  • Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches
  • Strong time management and prioritization skills to work in a multi-tasking environment
  • Ability to work in a dynamic work environment
Employment
contract
Annual Bonus Working from home Life Insurance Private medical and dental care package Multisport cards
Parking spaces free of charge Office wide social events and team buildings Cafeteria with snacks and daily deliveries of fruit and bread Informal
dress code
Broad induction training for new hires Co-financing work-related courses

Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. In 2015, Bain & Company opened the Global Business Services in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Europe, the Middle East and Africa. Bain is consistently recognized as a Great Place to Work (Glassdoor #1 in 2019)

Local IT Helpdesk Lead

Duties and Responsibilities

  • Be the primary contact person for IT related problems and issues for Bain employees
  • Troubleshoot and resolve hardware and software problems on computer systems and other supported hardware
  • Perform consistent follow-up with users to ensure complete resolution and user satisfaction
  • Learn the Bain image and PC configuration and testing process to build and deploy notebook and desktop computers
  • Support the varied Audio-Visual equipment in a local office and in the other offices across the local region
  • Use Active Directory and other Bain tools to create and manage user accounts and set permissions
  • Support and develop ticketing system which includes database inventory, repair and activity log
  • Provide complete network implementation services
  • Coordinate cooperation with external vendors including managing off-site repairs, maintaining relationships and pricing.
  • Develop best practices in the IT environment through experience sharing across the TSG staff in the other offices across the region and globally
  • Participate in Global projects on a requested and volunteer basis
  • Work with other TSG staff members on local, regional, and global teams to test new applications, as well as system hardware and software upgrades
  • Lead end user training programs
  • Travel as required to support other Bain offices and off-site training sessions

Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems or related field, or an equivalent combination of experience is required
  • Minimum 5 years previous corporate experience in local helpdesk or technology support role with focus on project management
  • Team management experience would be an additional value
  • Excellent English skills
  • Experience with scripting, particularly PowerShell is preferred 
  • Familiar with Microsoft OS, Microsoft Office, Microsoft Server, Active Directory account management
  • Ability to make decisions and recommend solutions
  • Excellent customer service skills including communication and proactiveness
  • Demonstrated interest in technology and results oriented approach
  • Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches
  • Strong time management and prioritization skills to work in a multi-tasking environment
  • Ability to work in a dynamic work environment

Our offer:

  • Employment contract
  • Annual Bonus
  • Flexible working hours
  • Working from home
  • Life Insurance
  • Private medical and dental care package
  • Multisport cards
  • Parking spaces free of charge
  • Office wide social events and team buildings
  • Cafeteria with snacks and daily deliveries of fruit and bread
  • Informal dress code
  • Broad induction training for new hires
The Analyst is a member of the TSG support team working to service the IT support needs of our user base in a demanding results-oriented environment. The Analyst must have proficient levels of technical skills in order to quickly and successfully resolve all types of user requests. The Analyst will add value to the department by assisting with problem solving, managing and supporting customer requests and leveraging their support experience and problem solving techniques through their hands on experience to produce the best results. 

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