Centurylink

Manager Network and Hosting Operations

CenturylinkO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna
  • Poznań, wielkopolskie

  • Ważna jeszcze 16 dni
    do: 19 cze 2020
  • Umowa o pracę
  • Pełny etat
  • Menedżer
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CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Manager Network and Hosting Operations
Location: Poznań
Ref. No: 223412

The Role

 

The Manager, Hosting Network & Security supervises a team of Sr, Hosting Network and Associate Hosting Network Engineers. The team tasks include Hosting Area Network (HAN) maintenance activities for break/fix and Operational Readiness, Tier 3, 4 Technical Support for the Operations Centre, and working with clients to ensure maximum availability of services. Position daily activities include performance monitoring, load management, process adherence/improvement, HAN Infrastructure problem management, and Architectural Engineering.

 

The Main Responsibilities

  • Administers team process and procedure

  • Develops Goals and Objectives for staff

  • Executes strategies and tactics to achieve increasing operational productivity and efficiency

  • Monitors and reports process effectiveness and key performance indicators

  • Drives standardizing consistent HAN support, Customer Support, and Escalation Management to enable globalization

  • Implement process improvement strategies for department

  • Technical Crisis Manager for HAN Infrastructure Incidents

  • Drive client satisfaction through rapid restoration of services

  • Ensure Successful execution of change management activities

  • Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives

  • Executes direction, goals, and priorities within Network Operations

  • Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards

  • Support Director to attain budget and business plan for department

  • Manage and monitor workload and development plans for team

What We Look For in a Candidate

  • Bachelors degree or equivalent education and experience.
  • Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred.
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Manager Network and Hosting OperationsNumer ref.: 223412

The Role

 

The Manager, Hosting Network & Security supervises a team of Sr, Hosting Network and Associate Hosting Network Engineers. The team tasks include Hosting Area Network (HAN) maintenance activities for break/fix and Operational Readiness, Tier 3, 4 Technical Support for the Operations Centre, and working with clients to ensure maximum availability of services. Position daily activities include performance monitoring, load management, process adherence/improvement, HAN Infrastructure problem management, and Architectural Engineering.

 

The Main Responsibilities

  • Administers team process and procedure

  • Develops Goals and Objectives for staff

  • Executes strategies and tactics to achieve increasing operational productivity and efficiency

  • Monitors and reports process effectiveness and key performance indicators

  • Drives standardizing consistent HAN support, Customer Support, and Escalation Management to enable globalization

  • Implement process improvement strategies for department

  • Technical Crisis Manager for HAN Infrastructure Incidents

  • Drive client satisfaction through rapid restoration of services

  • Ensure Successful execution of change management activities

  • Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives

  • Executes direction, goals, and priorities within Network Operations

  • Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards

  • Support Director to attain budget and business plan for department

  • Manage and monitor workload and development plans for team

What We Look For in a Candidate

  • Bachelors degree or equivalent education and experience.
  • Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred.

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