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O2C (Collections Manager)

Advisory Group TEST Human ResourcesO firmie

  • Kraków

    małopolskie
  • Ogłoszenie wygasło 4 lat temu
  • Kierownik

Our Client is an international well known company providing professional financial BPO services in the world. Developing Finance Service Center in Cracow - it is great opportunity for Talents willing to grow with success. Currently we are looking for:

O2C (Collections Manager)
5267/CM
Kraków

Requirements:

  • 7-10 years of relevant operational experience minimum, strong financial management experience within a large multinational type organization •
  • 2 years of management experience in a similar financial services related role
  • High education required •
  • Ability to operate at a strategic level and provide added-value at management level •
  • Ability to work independently and make decisions as required
  • Comprehensive knowledge of relevant operational processes, procedures, technology •
  • Strategic management of a functional area •
  • Knowledge and understanding of cost management, P&L •
  • Understanding of relevant client contracts •
  • Budget & resource management skills •
  • Ability to manage competing priorities and demonstrate initiative, with experience of senior level negotiation on financial and business issues
  • Ability to demonstrate financial and collections knowledge, analytical skills and sound business judgment with excellent attention to detail •
  • Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure •
  • As expected for a management level position, flexibility around the needs of the business as required •
  • Excellent interpersonal and relationship management skills within a multi-cultural business environment. •
  • A professional level of both verbal and written English communication is essential for the credibility of this role
  • Proficiency in the use of MS Office packages •
  • Previous experience of operating in an SAP environment would be an advantage

Responsibilities:

  • Accountable for delivery of Collections performance and effectiveness through department Supervisors and Team Leaders •
  • Ownership of collections metrics - Track progress weekly, monthly and quarterly against operational target and benchmark performance across Teams •
  • Define, implement and monitor the collections operations structure and resources to attain the desired Team results and targets: overall responsibly for all staff management in order to deliver the optimal team results •
  • Develop and deploy an overall operational plan to deliver improvement in key focus areas; you will identify key bottleneck and main drivers of these bottlenecks and design solutions to develop transformational process/systems to reduce/eliminate bottlenecks •
  • Responsible for the implementation of the requirements of the operational plan to ensure that operational team resources, structures, processes and systems will be set to achieve desired goals; you will set key operational targets annually/quarterly/monthly and support managing the operational overall business dashboard and tracking process •
  • Identify critical drivers for write off, performance develop and implement process improvement for resolution of issues •
  • Work closely with team to develop best practice within department •
  • Support growing the business through broader service coverage and improve delivery whilst at the same time speeding up the collection response times
  • Ensure full adherence to Compliance and Responsible Lending Standards
  • Evolve a service driven culture within the functions, leading to first time resolution of customer issues/service requests and simplified processes
  • Identify business opportunities, threats and best practice in order to drive continuous improvement

We offer:

  • Exciting opportunity to have a real impact on our core business •
  • Possibility to drive challenging international projects •
  • Enjoyable work place full of enthusiastic and driven people •
  • Attractive remuneration package including a wide range of benefits
opisopis

Our Client is an international well known company providing professional financial BPO services in the world. Developing Finance Service Center in Cracow - it is great opportunity for Talents willing to grow with success. Currently we are looking for:

O2C (Collections Manager)Numer ref.: 5267/CM

Requirements:

  • 7-10 years of relevant operational experience minimum, strong financial management experience within a large multinational type organization •
  • 2 years of management experience in a similar financial services related role
  • High education required •
  • Ability to operate at a strategic level and provide added-value at management level •
  • Ability to work independently and make decisions as required
  • Comprehensive knowledge of relevant operational processes, procedures, technology •
  • Strategic management of a functional area •
  • Knowledge and understanding of cost management, P&L •
  • Understanding of relevant client contracts •
  • Budget & resource management skills •
  • Ability to manage competing priorities and demonstrate initiative, with experience of senior level negotiation on financial and business issues
  • Ability to demonstrate financial and collections knowledge, analytical skills and sound business judgment with excellent attention to detail •
  • Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure •
  • As expected for a management level position, flexibility around the needs of the business as required •
  • Excellent interpersonal and relationship management skills within a multi-cultural business environment. •
  • A professional level of both verbal and written English communication is essential for the credibility of this role
  • Proficiency in the use of MS Office packages •
  • Previous experience of operating in an SAP environment would be an advantage

Responsibilities:

  • Accountable for delivery of Collections performance and effectiveness through department Supervisors and Team Leaders •
  • Ownership of collections metrics - Track progress weekly, monthly and quarterly against operational target and benchmark performance across Teams •
  • Define, implement and monitor the collections operations structure and resources to attain the desired Team results and targets: overall responsibly for all staff management in order to deliver the optimal team results •
  • Develop and deploy an overall operational plan to deliver improvement in key focus areas; you will identify key bottleneck and main drivers of these bottlenecks and design solutions to develop transformational process/systems to reduce/eliminate bottlenecks •
  • Responsible for the implementation of the requirements of the operational plan to ensure that operational team resources, structures, processes and systems will be set to achieve desired goals; you will set key operational targets annually/quarterly/monthly and support managing the operational overall business dashboard and tracking process •
  • Identify critical drivers for write off, performance develop and implement process improvement for resolution of issues •
  • Work closely with team to develop best practice within department •
  • Support growing the business through broader service coverage and improve delivery whilst at the same time speeding up the collection response times
  • Ensure full adherence to Compliance and Responsible Lending Standards
  • Evolve a service driven culture within the functions, leading to first time resolution of customer issues/service requests and simplified processes
  • Identify business opportunities, threats and best practice in order to drive continuous improvement

We offer:

  • Exciting opportunity to have a real impact on our core business •
  • Possibility to drive challenging international projects •
  • Enjoyable work place full of enthusiastic and driven people •
  • Attractive remuneration package including a wide range of benefits

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