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Operations Manager

  • Gdynia, pomorskie
  • Kierownik
  • 2015-05-07

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Geoban is part of Santander Group, where it assumes an important role in executing the Group’s strategy and focus on prudent risk management and efficiency through Global Operations Centers.

    Geoban’s core competence is performing Banking Back Office Operations for Santander Group entities, and is currently present in 8 countries in Europe, Latin America and North America.

    Geoban Poland was established in 2008. With a workforce of 630 multi-skilled staff, it provides a comprehensive set of back office services to Group’s entities in the UK and Germany.

    With the fast pace of growth (average annual growth 100% in the past 3 years) our company is able to offer the best staff a rewarding career path with numerous opportunities to grow professionally in an international organization.

    Currently we are looking for a manager with a can-do attitude to lead BPO projects for important national and international clients, and the respective operational department.


    Operations Manager

    Nr ref. OPS/GDY/05


    • Providing leadership, coaching and day-to-day management of 100+ banking professionals
    • Defining and achieving SLAs and KPIs
    • Coordinating of cross functional projects on international level
    • Collaborate and develop effective relationship with Client and her/his Team
    • Leading the process change including technology and data recommendations
    • To measure cost effectiveness
    • Adhering to Financial Controls including SOX
    • Reporting to senior management in the Group


    The ideal candidates will have a combination of the following experience

    • University degree, Masters degree
    • Usually 3 to 4 years experience in day to day management of various teams in a demanding environment
    • Experience in banking or BPO area
    • Good Knowledge on Operations / Workflow Management
    • Hands-on and proactive attitude, strong analytical and data modeling skills
    • Knowledge of business improvement methodologies (Six Sigma/Lean)
    • Change management experience
    • Good communication skills and very good English (Spanish or German a plus)
    • Excellent interpersonal communication skills


    Qualified candidates are requested to forward their CVs with reference number via button Aplikuj Teraz.

    We would like to inform, that we will contact with selected candidates.

    Please enclose in your CV following clause:

    “I hereby agree for processing the following personal information strictly for the purposes of job recruitment in accordance with the regulation for the protection of personal data passed on the following day: 29.08.97r. DzU nr 133 poz. 883.”