Partner Servicing Specialist

  • Warszawa, mazowieckie
  • Specjalista
  • 30.05.2018
  • Ważna jeszcze 10 dni (do 29.06.2018)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    MoneyGram is a financial connection for friends and family. Each employee plays a part in helping the world transfer nearly $600 billion each year for everything from life’s essentials, to emergency needs and even savings. Our multicultural company operates in more than 200 countries and territories throughout the globe and provides challenging and rewarding opportunities for all employees.
     
    At MoneyGram, we encourage and embolden the entire team to use innovation to enhance our culture, company, products and the communities where we live and work. Connect with us via social media and learn more about MoneyGram, our Foundation and our customers.
     
    At MoneyGram, we act with integrity, treat each other with respect and are committed to our company growth as well as to enabling personal and professional growth. These values are the underpinning of our company culture and the essence of who we are as a collective organization of individuals.
    Partner Servicing Specialist
    Work Place: Warszawa
    42081
    Description
     
    Job Summary
    The Partner Servicing Specialist manages the relationship with MGI’s Business Partners, acts as the first point of contact, building and maintaining a positive image of the company. The Partner Servicing Specialist III ensures that timely communication, information and resolution to Agents' inquiries, issues and concerns is provided. When necessary, liaises with the appropriate department for resolution. The position supports the partner life cycle from on-boarding to changes in the relationship through termination of a partner.
    Primary Responsibilities
    • Interface with the MGI partners as first point of contact and resolution owner.
    • Resolves in-bound partner’ requests using the agent’s preferred communication method (phone, email etc.) and following up the issue until complete resolution.
    • Determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
    • Liaises with different MGI department whenever necessary to solve the agents’ issue and ensure their satisfaction.
    • Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view.
    • Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.

    Education

    • Completion Secondary school.
    • BA/BS Degree preferred.

    Experience

    • 1-2 relevant years’ experience.

    Essential Skills

    • Very good spoken and written English and French
    • Nice to have: Portugese or French (min B2 level)
    • Solid customer service orientation.
    • Ability to identify issues and escalate to the appropriate contact.
    • Ability to manage time appropriately, work efficiently and semi-independently within a team oriented environment.
    • Ability to conduct analysis/research.
    • Solid detail orientation, problem solving and multi-tasking skills.
    • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
    • Ability to work with sensitive data with professionalism and confidentiality.
    • Solid knowledge of MS office applications (Word, Excel, etc.).
    • Ability to work on several systems/programs simultaneously.