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Regional Technical Support Engineer (m/f)

  • Warszawa, mazowieckie
  • Specjalista
  • 14.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Regional Technical Support Engineer (m/f)

    The Kapsch Group is one of Austria's most successful technology companies with global significance in the future markets for intelligent traffic systems, railway und carrier telecommunications solutions as well as information and communication technology. Kapsch CarrierCom is a member of the group and is a global manufacturer, supplier and system integrator of end-to-end telemetry and telecommunications solutions. As a reliable partner, we offer comprehensive services and customized solutions.

    Your responsibilities

    As regional technical support engineer (m/f), you will be a member
    of our technical support team for GSM-R projects in Poland.
    You will be responsible for the following tasks:

    • Work on customers' cases and drive them to resolution within
      the defined SLAs
    • Assume responsibility for everyday cooperation with Kapsch customers
      (incl. meetings, reporting etc.)
    • Maintain GSM networks and infrastructure
    • Provide periodical on-call support for our customers after regular working
      hours (as part of our 24/7 support team)

    Your profile

    We are looking for an experienced, customer-oriented individual with an autonomous,
    proactive, reliable and professional working attitude. Furthermore, you should possess:

    • Bachelor's degree or equivalent in engineering, preferably in telecommunications
    • At least 2 years' professional experience in a support and/or deployment position
    • Knowledge of 2G/3G BSS infrastructure
    • Basic knowledge of GSM/GSM-R, R4 architecture, SS7, SIGTRAN, UNIX/Linux,
      IP networking principles and ideally also of SDH/transmission aspects
    • Know-how in RF planning and RF QOS measurements advantageous
    • Very good command of Polish and good command of English - both written and spoken
    • Capacity for teamwork
    • Driving license (cat. B)

    Our offer:

    • An interesting full-time position with great responsibility
    • An international working environment and exciting challenges with room for new ideas
    • Flexibility and quick decision-making processes within an internationally operating family business
    • An attractive salary

    Apply now!

    We are looking forward to receiving your application! Please send your English documents electronically and contact Angela Riedler, +43 50811 3224, if you have questions about this job.