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Service Desk Agent

  • Katowice, śląskie pokaż mapę
  • Specjalista
  • 14.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.

     

    For our newly created international Service Desk Team which will be part of Software Development we are seeking the following:

    Service Desk Agent
    Workplace: Katowice

    Your tasks:

    • Providing remote L1 support to end-users (Win10 mobile App, Ticketsystem and dispatch system)
    • Analysing problems related to software and implementing correct resolutions
    • Opening, closing & monitoring of the incidents in the ticketing system
    • Communicating with the end-user via phone, e-mail & chat
    • Creating and updating knowledge articles

    Our requirements:

    • Excellent English (C1 level)
    • Excellent communication skills with the ability to interact professionally with a diverse group of clients
    • Previous experience with remote support for international clients
    • Flexibility, independence and strong time management skills
    • Readiness to work on shifts (12:00 – 24:00 to support the U.S. customers)

    Your benefits:

    • Attractive salary
    • Necessary trainings to prepare you for the position
    • Welcoming and friendly work environment within young team
    • Possibility to contribute to the newly created international Global Service Desk team
    • Stable work in flexible and open company
    • Permanent support in daily tasks
    • Multisport and medical care package
    • Group insurance

    Please add a statement: „I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K.  under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133,.883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K  and be processed for the purposes of future recruitment processes”