Service Management Solution Architect

ABB PG Business ServicesO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

ABB PG Business Services

Pawia 7

Kraków

Hitachi ABB Power Grids is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation
 
We are looking for IS Solution Architect for Service Now, who will join our PG structures.
Service Management Solution Architect

Your responsibilities

  • Provide the skills, knowledge and experience to formulate a Service Management and Integration solution that will not only address the project requirements but also ensure the solution compliments or fits with existing and future services
  • Architect and manage implementation of Service NOW for Power Grids IS and Business Functions within Service Management and beyond
  • Design fit-for-purpose process definition, map and other required artifacts based on Service NOW reference architecture and business requirements
  • Assure effective and efficient implementation of designed process onto the technical platform and Delivery organization for effective execution
  • Work across multiple organizations and teams, and coordinate work to assure the project objective is achieved and designed solution implemented and relevant services delivered by Service Delivery organization
  • Act within the boundaries and where required influence organizations strategy, enterprise architecture and other under-pinning principles and policies
  • After implementation project, act as Solution Architect and/or Service Integration Expert and/or Process manager for Service Management domain including continuous service improvement

Your background

  • Proficiency in process design, mapping, and establishing roles and responsibilities, as well as measurement via Key Performance Indicators
  • Deep understanding and documented success track in IT Service Management implementation and delivery
  • Previous experience with architecting and/or implementing Service NOW platform as Enterprise Resource Planning for IT
  • Theoretical and practical understanding of Service Integration
  • ITIL V4 Managing Professional or ITIL V3 Expert certification or higher
  • Distinguished proficiency in cross-cultural communication and managing in the environment of geographically dispersed teams
  • Awareness and previous experience with IT4IT framework would be a benefit

Benefits

  • Life insurance
  • Commute Refund
  • Multisport
  • Luxmed Health Care
  • Multikafeteria & Additional Perks

Hitachi ABB Power Grids is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centres. With a proven track record, global footprint and unparalleled installed base, Hitachi ABB Power Grids balances social, environmental and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid. www.hitachiabb-powergrids.com

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