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Service Support Specialist

  • Wrocław, dolnośląskie
  • Specjalista
  • 10.01.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Toshiba Europe GmbH produces, sells and distributes a wide range of products in the area of Information Electronics such as Mobile Computers, Digital Signage, Security & Automation Systems in the EMEA regions. Activities in these business areas are coordinated centrally from our Headquarters in Germany.

    Toshiba needs your skills.
    Our Business Unit “Business Display Solutions” in Wroclaw, Poland, is seeking a team member as a:

    Service Support Specialist


    Key objectives of position:

    • Authorized Service Partners management and financial settlement of service labour costs
    • Preparation of regular quality and performance reports
    • Analysis and management of product and parts quality issues, communication and follow up with HQ until solution released, test and verification of the solution, providing and follow up on short term and permanent solutions on field
    • Service return management, issuing credit notes for service cases for distributors and retailers
    • Conduct new model products’ technical training
    • Coordination with technical support team for product related issues
    • Technical support for after sales activities of B2B Business Display Solutions (Digital Signage Displays, Hospitality televisions and accessories)

    General experience:

    • University degree with engineering background (electrical, electronics, mechanical preferred)
    • Min. 2 years experience in a technical service function
    • Technical experience on Business Display products, televisions, monitors or similar products
    • Fluency in both written and spoken English is a must
    • ERP system experience (Oracle knowledge would be an advantage)
    • Excellent communication skills
    • Experience in MS Excel, including the use of pivot tables, lookup functions, formulas
    • Strong analysis and reporting ability
    • Able to work as a team player in a multi-cultural environment

    We offer:

    • Challenging job in an international environment
    • Stable job condition based on employment contract
    • Possibility to join group insurance, healthcare and sport activities
    • Employee trainings


    Are you interested? If you believe you meet the above requirements, please apply online.

    Please submit your application in English.

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    Please add a statement: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (w rozumieniu ustawy z dn. 29 sierpnia 1997 r. O ochronie danych osobowych Dz. U. Z 1997 r. Nr 133, poz. 883)”.