Oferta pracy

ServiceNow Administrator

IBM PolandO firmie

  • Wrocław, dolnośląskie

  • Ogłoszenie wygasło miesiąc temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
ServiceNow AdministratorNumer ref.: 97698
We are looking for ServiceNow Administrator to be part of a cutting edge ServiceNow technology team. On this position you will be responsible for administering and supporting solutions built on the SNOW platform for our customers.

Your Role and Responsibilities
You’ll be working in the Application Support team in ICD Organization based in Wrocław and Katowice. We are the experienced team responsible for end to end enterprise application support process using ITSM technologies (IBM Controll Desk, ServiceNow). We are highly independent, capable in Agile Process and self-driven organization focused on European customers.

Main duties:
  • Providing level 2 support for ServiceNow instances
  • Performing daily operational and support tasks on the ServiceNow platform
  • Initial analysis and troubleshooting of reported Incidents until ticket closure
  • Coordination with other teams supporting service
  • Handling tickets within the agreed Service Levels & escalating tickets to next level support
    as needed
  • Performing tool health checks
  • Ensuring ServiceNow application is up and running
  • Troubleshooting tool related problems escalated by users
  • Configuration and implementation of new features within ServiceNow
  • Following change management process to deploy update sets and release ServiceNow capabilities and integration with other systems for future potential
Required Technical and Professional Expertise
  • Experience with ITSM tools (Maximo, ServiceNow, HP Service Manager, etc.)
  • Knowledge of JavaScript, XML, HTML, SOAP, REST, AJAX, SSO-SAML, and Integration of ITSM platforms
  • 2+ years of IT experience in a complex environment
  • Good understand of ITIL processes
  • Good troubleshooting, Log review and debug Skills
  • Demonstrated experience providing end-user support/system management for complex systems
Preferred Technical and Professional Expertise
  • Bachelor's degree in Computer Science (or related field) or equivalent experience
  • Analytical thinking and problem solving
  • Strong communication and interpersonal skills
  • Manage multiple initiatives simultaneously
  • Demonstrate a high level of initiative, accountability and critical thinking
  • Strong organizational skills and attention to detail
We offer:
  • Training and certifications
  • Private medical package and insurance package
  • Multisport Card
  • Working on international projects in multicultural teams
  • Good to be an IBMer discounts
  • Cinema & trips for IBMers
  • Language classes
  • Summer camps for children
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

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