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Sr Technical Support IT Operations

  • Szczecin, zachodniopomorskie
  • Specjalista
  • 28.09.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Convergys is a global leader in customer management. Convergys create a world class customer management firm made up of 130,000 employees working in more than 150 service centers and 33 countries. In Poland the company has a Site in Szczecin, with around 270 employees.

    Sr Technical Support IT Operations
    Miejsce pracy: Szczecin
    Job Description

    Sr Technical Support IT Operations is responsible for working daily tasks and providing advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for system hardware, software, data and voice technology and has the ability to manage technical project work at a site level.

    Essential Functions/Core Responsibilities:

    • Coordinates as smart hands with different technology workgroups
    • Attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients
    • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
    • Perform hardware and software upgrades to peripheral equipment
    • Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
    • Prepares, maintains and submits reports and applicable records of computer hardware and software inventory by site and system
    • Perform site maintenance and safety checks of assigned equipment
    • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

    Candidate Profile

    • Commercial experience with Windows/Microsoft product installation and troubleshooting.
    • Commercial experience with PCs handling for both Hardware/software installation.
    • Commercial experience with cabling infrastructure.
    • Acceptable Knowledge with Network Equipment.
    • Strong communication skills, both written and verbal
    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
    • Self-starter, sense of urgency, and works well under pressure
    • Sense of professionalism and ability to develop relationships
    • Strong attention to detail
    • English and Polish professional language proficiency

    Career Framework Role:

    Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

    Location:Poland, Szczecin
    Time Type:Full time 2017-11-01