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Supervisor Technical Support

  • Wrocław, dolnośląskie
  • Kierownik
  • 15.11.2017

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

 

Supervisor Technical Support

Workplace: Wrocław
We develop high-performance sales systems for tourism industry. Web and mobile. Available 24/7. Our platforms process transactions for the amount of, not a trifle, nearly 900 million euro annually. And we do it on a global scale.
 
We use Linux, Windows Server, SQL and noSQL database (Mongo, Redis), Varnish, .NET Framework, Angular 2, VM Ware, Elastic Search, Ruby, C#, Rust… and not only those; We work in Scrum, Kanban, Extreme Programming methodologies.

Working in this position you will:

  • Monitor and coordinate support services to ensure optimum client service and satisfaction
  • In close collaboration with Developers Teams support maintenance of a secure and reliable IT environment
  • Ensure smooth tasks flow and that Anixe SLA are kept
  • Be reliable source of information related any issues and remediation actions taken to the platform
  • Take care of the entire communication with the clients and ensure that all internal counterparts stay in touch with clients. Ensure communication high-level quality by mentoring, teaching Developers Team
  • Support proactive platform monitoring
  • Monitor work of the Team and its performance
  • Build and develop a strong working relationship with our external customers
  • Support the change of any new developments 

What we expect is:

  • Bachelor or Master degree (preferred Computer Science) and/or 2+ years of experience in similar position
  • Excellent English (written and spoken, min B2)
  • Experience managing external relationships
  • Strong customer focus skills and “Can do” attitude
  • High level of decisiveness accountability and teamwork
  • Experience with Grep, C#, bash, monitoring tools (graylog, grafana, mongo), Excel (Pivot Tables)
  • Experience in XML Integration, fluent German and tourism experience will be an asset

Perks we offer:

  • External training, conferences
  • MultiSport athletic program
  • Private health care
  • Beverages and sandwiches
  • Flexible working hours
  • Foreign languages lessons (English, German, Spanish)
  • The company’s corporate library
  • Well-communicated location and safe place for bikes
  • Inspiring team integrations
  • Welcoming and friendly work environment
Our recruitment process will be short. Send your CV or vocational resume.
Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.