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Support Specialist

  • Gliwice, śląskie
  • Specjalista
  • 13.11.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    CodeConcept is a software house and offers custom software programs such as: PC software, web applications, firmware, mobile applications or other dedicated systems. In addition, we specialize in IT systems integration as well as IT consulting. We have many years of experience in creating highly specialized both software and firmware for various market sectors. We are currently looking for candidates for the position of:

    Support Specialist
    Place: Gliwice
    Job ref. nr: 2017/Support Specialist/1

    Main responsibilities:

    • Solving customers' problems with applications
    • Responding to customer questions, requests and improvement suggestions using online tools
    • Managing emergency situations
    • Assessing the gravity of problems
    • Making sure quality service is provided
    • Co-operating effectively with internal teams in finding solutions
    • Analysing root causes and dealing with them
    • Reporting bugs and issues to product development teams
    • Continuously updating documentation of typical technical support questions (FAQ)
    • Assisting in the support of internal applications and infrastructure


    • Exceptionally good command of spoken and written English (C1/C2)
    • Leadership - handling technically challenging customer situations, including good communication and interpersonal skills
    • Working in the US time zone (ca. 15:00-24:00)
    • Highly skilled at problem-solving
    • Solid understanding of standard computer science concepts, personal computer architecture and networking
    • Taking initiative and working in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
    • Passion for technology and customer support

    We offer:

    working in the team with high IT background
    extremely friendly atmosphere
    possibility do develop
    multicultural projects
    additionally (English course, trainings, sports facilities, team building adventours, chillout room), and…a very good coffee! :))

    Please send your applications via:

    At the same time, we ask you to sign the following declaration: “Oświadczam, że wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997r. o ochronie danych osobowych, Dz. U. Nr 133 poz. 833)”, English version: “I hereby give consent for my personal data included in my offer to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)”.


    CodeConcept Sp. z o.o.
    Ul. Toszecka 101
    44-100 Gliwice
    Tel. 32 23 00 290