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Support Engineer

  • Wrocław, dolnośląskie pokaż mapę
  • Specjalista
  • 09.10.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.
    Support Engineer # 112225
    Workplace: Wrocław
    We Offer

    The IMM (Internal Model Method) programme is a multiphase, multi-year initiative designed to reduce operational costs for the IB. It consists from several front-to-back projects including:

    • S-EPE that addresses the BASEL III regulation by providing IT solutions for calculation of Expected Positive Exposure
      Backtesting that addresses the regulatory requirement in which Internal Model Methods (IMM) used to measure counterparty credit risk should be back tested.

    As the IMM IT BAU Developer/Support Engineer you will join a large, distributed team. Your responsibilities will include, but not only:

    • Providing live assistance for the production workflow by investigating/resolving issues once escalated by PTG (involves an early start rota)
    • Escalating issues to the infrastructure team if needed
    • Escalating issues to the dev team if resolution involves code review/debugging
    • Producing reporting emails (e.g. OLA tracker and trade count analysis)
    • Reruns of production workflow in case of critical failures
    • Ensuring that any production issue is logged, investigated and resolved to limit the chances of it happening again (BAU book of work)
    • Ensuring that any analysis/queries from other IT teams or business stakeholders are addressed (e.g. CVA pricer)
    • Testing and applying configuration changes
    • Making configuration changes as and when required by business stakeholders
    • Making changes to the environment to ensure optimal running
    • Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
    • Coordinating the release of these items (emergency or planned releases)
    • Providing PTG with training/documentation to help them increase the scope of known issues they can cover by themselves or to help them improve the monitoring process
    • Developing tools to help automate the BAU activities as well as provide PTG with the tools to help them in their monitoring (spreadsheets or c# tools to automate manual work)
    • Running tests related to performance and regulatory capital impact (Impact Assessment )
    • Running tests related to performance (e.g. impact of adding a new counterparty, DMCF updates)
    • Configuring, executing and monitoring batch runs during the day
    • Using advanced knowledge of the workflow to suggest improvements to optimize performance

    The project is running for more than 3 years. We are live since September 2015. There is already a BAU team in place with extensive system knowledge. All of our teams are agile, using a mixture of Scrum/Kanban.

    Technologies used:

    • NET Framework, C#, WCF, WWF, WPF
    • JIRA
    • Confluence
    • SVN
    • TeamCity
    • Ant
    • MsBuild

    Open to discussing flexible/agile working.

    You Offer

    We are looking for a talented software engineer who will not only be able to maintain existing solutions but also suggest and implement improvements.


    • You have good communication skills, including the ability to actively listen and interpret
    • You have good written communication skills – clear, understandable and unambiguous documentation and emails are a part of the role
    • You present good analytic/problem solving skills
    • You posses ability to work under pressure/tight deadlines
    • Technical background and understanding of software development life cycle
    • SQL knowledge (for reporting queries)
    • XML knowledge
    • You are a dedicated problem solver and you are happy to take initiative to improve


    • At least basic programming skills – mainly C#, will be useful to understand where the changes need to be applied and how to do them (even though it will also come with experience and knowledge of the system)
    • Financial/investment banking experience

    Our benefit

    • Private medical care
    • Life insurance
    • Pension plan
    • Charity days
    • Training and development
    • Internal Mobility

    Other optional

    • Language training course
    • Mentoring
    • Family – nursery and kindergarten funding, gift vouchers for Christmas
    • Parking allowance
    • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
    • Employee discounts on various products and services (event tickets, consumer products, etc.)
    • Relocation package
    • Employee Referral Program
    • Flexible work schedule and working from home (home office)

    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

    If you apply for this role this means you agree with the following statement:


    “Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.


    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.


    Credit Suisse and affiliates registration details.-


    Credit Suisse (Poland) sp. z.o.o                                               Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw
    Credit Suisse Group AG                                                           Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
    Taleo (UK) Limited                                                                  Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
    Cut-e AG Kleiner Burstah 12                                                   Registered office - 20457 Hamburg, Germany and
    Milch & Zucker The Marketing & Software Company AG     Registered office -  Küchlerstraße 1, 61231 Bad Nauheim”


    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.