Switching atac L3 Technical Support Engineer

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 17.10.2018
  • Ważna jeszcze 0 dni (do 16.11.2018)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Luxoft is a global leader in high-end software development.

    employees across 30 locations. It was recently recognized as Leading Central and Eastern European Service Provider in the 2010 Global Services 100 list. Luxoft is famous for flexible delivery models, world's best IT talent pool, best-of-breed processes and highest security and quality standards. Luxoft is trusted long-term partner for world class leaders such as Avaya, Boeing, Dell, Deutsche Bank, IBM.

    Switching atac L3 Technical Support Engineert

    Switching atac L3 Technical Support Engineer
    Miejsce pracy: Kraków

    Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

    Project Description

    The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers. The Engineer will work with highly knowledgeable group of customers and act as an escalation point for other groups within the organization.

    Responsibilities

    • Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
    • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
    • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
    • Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
    • Provide on-site support for customers when needed.

    Skills

    MUST

    • English fluency both written and spoken
    • Strong experience supporting enterprise IP networks.
    • Very good knowledge and understanding of TCP/IP
    • Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP,RSTP, OSPF,RIP, VRRP,IGMP,MPLS, Multicast routing protocols)
    • Knowledge about Wireless LAN networks (protocols, standards, functionality, troubleshooting)
    • The ideal candidate will be able to analyze sniffer traces
    • Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
    • Ability to learn and integrate new technologies in a fast-paced environment

    NICE TO HAVE

    • Working knowledge in both Unix/Linux and Windows operating systems is a plus
    • Juniper product knowledge and/or certification (JNCIA, JNCIS) is a plus

    Languages

    • English: Intermediate

    If you are interested in the above position, please apply by submitting your CV in English.

    Learn more about Luxoft at www.luxoft.com
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