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Systems Engineer - Applications and Operating Systems

Motorola Solutions

  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
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Motorola Solutions

Czerwone Maki 82

Dębniki

Kraków

Technologies we use

Expected

  • Linux

  • Virtualization

  • ITIL

Optional

  • Radio Frequency

  • Networking

Operating system

About the project

A TSO Applications and OS Systems Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

We are seeking an experienced support engineer or system engineer with a passion for technology and flawless analytical and communication skills.

The role is based on a flexible, hybrid work model with possibility of full-time remote work. However travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.

The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other.

The department provides 24*7*365 cover to all our customers and as such, engineers will be expected to be part of the Out of Hours solution. At present this cover is achieved via an On-Call Rota.

You will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem-solving skills as you will be expected to do your own research and investigation.

Your responsibilities

  • Develop a high level of understanding of Motorola Solutions TETRA products and architecture to be able to support external and internal customers in the resolution of technical issues.

  • Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English

  • Take ownership of customers’ issues and ensure that customers’ expectations are met

  • Follow ITIL based Incident resolution and Problem investigation methodology

  • From time to time, visit customer sites across the EA region in order to resolve those issues that cannot be resolved remotely.

  • Use Motorola Solutions owned TETRA systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates.

  • Participate in System Upgrades on customer premises

  • Review existing tools and approaches and make recommendations on improvements or new functionality. Review and recommend improvements to procedures

  • Stay current on new and emerging technologies.

Our requirements

  • Degree in Engineering, Computer Science, Telecommunications or similar

  • Minimum 1 year of experience in Technical Support or System Administration Engineer role (IT systems, Software Applications, Server Hardware )

  • Understanding of ITIL framework/methodology and ITIL foundation

  • Background knowledge of Operating Systems including Linux/UNIX, Windows and Virtualization Technology (VMare ESXi, KVM etc.) administration. Software Applications development background would be a strong advantage

  • Understanding of network protocols

  • Ideally having previous experience in Systems and Software Engineering, Mobile Telecoms including Tetra, LTE, UMTS/GSM.

  • Ability to understand the complexity of systems architecture

  • Demonstrated strong troubleshooting skills, the experience and diligence to work on their own, within a team and with other stakeholders to deliver high quality solutions

  • An ability to deliver against challenging deadlines with a flexible approach to the demands of the role

  • Open and direct communication with excellent oral and written communication skills in English

Optional

  • Basic Networking skills (Intermediate-Advanced preferable)

  • Basic Radio Frequency Telecommunications systems understanding

  • Experience in Network Security, patching software and Antivirus Management

What we offer

  • Training and broad development opportunities e.g within Continuous Talent Development program

  • Opportunity to gain industry recognized certification e.g ITIL, CompTIA etc.

  • Access to a vast range of on-line training, industry periodicals and e-books.

  • Competitive salary package

  • Yearly salary increase (depends on individual performance)

  • Yearly bonus (depends on company performance)

  • PPE (Employee Pension Plan)

  • Employee Stock Purchase Plan (ESPP)

  • Strong team-oriented culture

  • Comfortable work conditions (high class offices, parking space)

  • Remote work possibility

  • Flexible working hours

  • Volleyball field and grill place next to the office

  • Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

  • MultiSport card or MultiKafeteria vouchers

  • Private medical & dental coverage

  • Life insurance

  • Access to wellness facilities and integration events

Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • retirement pension plan

  • saving & investment scheme

  • no dress code

  • coffee / tea

  • drinks

  • parking space for employees

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

  • family picnics

Department Overview

Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them.

The Technical Support Operations (TSO) department are post-sale systems engineers supporting a global customer base for advanced and mission-critical digital communications systems.

These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications.

TETRA and LTE solutions offer a portfolio of digital radios, infrastructure and applications which enable voice and data communications that allows our customers to instantly communicate, ease decision-making and provide seamless coordination in even the harshest of environments.

Motorola Solutions

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

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