Team Manager with French

  • Łódź, łódzkie pokaż mapę
  • Kierownik
  • 16.10.2018
  • Ważna jeszcze 1 dzień (do 15.11.2018)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Fujitsu

    Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Fujitsu Global Delivery Center Poland employs specialists within six business lines: Research & Development and Business Application Services, Remote Infrastructure Management, BPO, Service Management, Service Desk and EMEIA Finance and Supply Chain Services. We invite to our team programmers, IT specialists, administrators and IT engineers, candidates interested in career in IT, accounting and finance specialists, linguists and customer service professionals.

    Team Manager with French

    About the job

    Role Purpose

    The role holder leads, motivates and develops a team of service desk staff to ensure delivery of incident management to agreed levels of service.


    Key Accountabilities

    • People Management. Manages, motivates and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business.
    • Customer Relations. Establishes relationships with middle to senior level customers and a range of managers across Fujitsu to deliver and enhance their service.
    • Risk Management. Establishes and manages risk for the team(s) technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting service levels.
    • Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service managing changing priorities and issues.
    • Uses strengths of team to achieve effective efficient delivery of service within SLA.
    • Business orientation. Anticipates the impact of business issues on own operation and takes appropriate action.  Is responsible for monitoring and controlling service desk activity.
    • Service Delivery. Using strengths of team to achieve effective and efficient delivery of service.  Ensure the delivery of services to meet
    • SLAs as a minimum, always striving towards improvements, with impeccable service as the ultimate goal.
    • Tools Mastery. Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.

    Requirements

    Key Performance Indicators

    • Coaching and mentoring undertaken
    • Feedback from team and managers actioned
    • All performance management processes followed
    • Evidence of development planning for the team
    • Regular team meetings held to cascade local, business and corporate updates
    • Builds relationships with other stakeholders
    • Customer feedback
    • All service levels met
    • Recognize where risk exists and communicate that risk to the appropriate channels
    • Manage all resourcing issues to deliver continuously improving services
    • Exhibit leadership in terms of proactivity and always thinking customer first
    • Identifies reasons and weaknesses in process and/or shortcomings in technical capability
    • Encourages the use of best practice across the team, including documenting and sharing with others

    Why Fujitsu ?

    Opportunities to build a successful career path
    Flexibility - we are open to dialogue– many positions allow working part time or home office
    Internal and external training
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout Lodz
    Fresh fruit
    Find and visit us!

    FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź
    Nowa Fabryczna
    ul. Składowa 35
    90-127, Łódź


    University Business Park Ul. Wólczańska 17890-530 Łódź

    I declare that I consent to processing by Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street, my personal data contained in my application in order to carry out the recruitment process, in relation to art. 6 par. 1 lit. a of the General Data Protection Regulation dated April 27, 2016.