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Technical Service Engineer for Enterprise Customers

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 16.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Technical Service Engineer for Enterprise Customers
    Workplace: Warszawa
    Ref no. MB2B/BPS/TSE

    Key responsibilities

    • Utilization, maintenance, and development of our internal virtualization environment in order to simulate/reproduce customer reported incidents, proof-of-concepts, pilots, demos
    • Knowledge content creation through research, testing or troubleshooting customer reported incidents. Knowledge management and sharing with proof-of-concepts, pilots, demos
    • Delivery of onsite/remote trainings, pre/post sales activities and technical incident investigation for Samsung subsidiaries, partners, and customers. Creation of the executive-level summaries of the service
    • Collaboration with R&D teams for deep issue investigation and knowledge transfer
    • Provision of feedback and insight to internal B2B teams for further development of the service
    • Keeping up-to-date and consistent level of knowledge of IT/Mobile technologies by self-study, attending internal/external workshops, 3rd party certifications
    • Training, monitoring, and performance assessment of new team members hired for expansion of the service

    Requirements

    • Enterprise level experience of work with servers, networks, storage, cabling, and relevant configuration
    • Expert knowledge (administration and troubleshooting) of Microsoft Windows Server, Active Directory, Exchange mail systems
    • Advanced experience of network services administration (DNS, DHCP, TCP/IP, firewalls, routers).
    • Knowledge of Mobile OS / MDM technologies and products; experience with analysis of logs from mobile devices (Android, iOS, BlackBerry, Windows Mobile) – strong advantage
    • Demonstrated strong customer service and troubleshooting skills
    • Exposure to and understanding of virtualization, database, and data center administration and management
    • Ability to work independently or in teams and manage multiple assignments simultaneously.
    • Excellent analytical and problem solving skills
    • Professional fluency in English
    • Professional fluency in Germany or French

    Being a plus

    • Professional fluency in another major European language (French, German, Italian, Spanish) – strong advantage
    • Technical certifications such as MCP, MCSE, MCITP or CCNA
    • Hands-on experience with Severity 1 technical issues
    • Past experience of work in/with Fortune 500 companies
    • Bachelor’s degree in Computer Science, Management Information Systems or other relevant field
    • Experience with Linux (nice to have)
    • Programming experience with Java, C++ (nice to have)

    We offer

    • Stable employment in a friendly atmosphere in an international company
    • Private Medical Care (dentist included)
    • Attractive relocation package
    • Multisport Card
    • Life Insurance
    • Lunch Card
    • A partial reimbursement of the cost of an English language course; possibility to learn Korean


    If this sounds like your next step in your career, we are waiting for you!

    Please send your application in English via Aplikuj button.

    We reserve the right to contact only selected candidates. 

    "I grant consent to have my personal data processed for the purposes of current and future recruitment processes carried out by Samsung Electronics Polska Sp. z o.o. with the seat in Warsaw, in accordance with the provisions of the Personal Data Protection Act of 29 August 1997 (Journal of Laws No. 133, item 883, as amended)."

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