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Technical Services Engineer Central TAC (TAC-2)

  • Gdynia, pomorskie pokaż mapę
  • Specjalista
  • 27.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Technical Services Engineer Central TAC (TAC-2)
    Job Opportunity: Gdynia
    Job ID
    GDN_004176
     
    Brief Description

    The members of CTAC (Central Technical Assistance Center) are characterized by broad technical knowledge about all ADVA products and technologies as well as by close relationships with ADVA customers and very good understanding of their networks.

    By applying high technical and analytical skills and by working hand in hand with TAC-3 (Product Experts) and R&D (Research and Development), the members of CTAC guide the customers through troubleshooting (24/7/365 - shift system) and recovery processes in order to solve and prevent any network faults.

     
    Responsibilities
    • Providing engineering-level phone and email technical assistance to ADVA’s customers and partners (in English language)
    • Regular participation in 24/7 rotation (shift system)
    • Providing feedback to Quality Management, TAC-3, R&D and Documentation to address necessary product design and functionality improvements
    • Sharing knowledge and experience via coaching, internal training and regular contribution to the Knowledge Base
    • Administration and maintenance of equipment and tools used for support purposes
    • Possibility to join and lead customer facing activities (5%) such as:
      • Technical training on ADVA products and technologies
      • Onsite support and deployments
      • System evaluation and qualification trials and demo activities
     
    Candidates


    Fresh university graduates as well as experienced telecommunications engineers are invited to apply. All new employees will be provided with intensive ~6 month’s technical and job-specific training. Candidates with no prior experience in telecom sector may also apply and will participate in customized (6-12 months) induction training.

     
    Development


    After joining our team you will have possibility to develop practical product- and technology-specific knowledge, including:

    • Telecom transmission and synchronization networks built on: DWDM and fiber optics, OTN, SDH, TCP/IP, Carrier Ethernet, Precision Time Protocol (IEEE 1588) and more
    • Management systems based on SNMP/Rest
    • IP based Data Communication Networks (DCN) and routing protocols (OSPF)
    • Computer Operating Systems (Windows, Linux), Database MySQL/PostgreSQL
    • Test equipment: BER protocol testers, Optical Spectrum Analyzer (OSA), Optical Time Domain Reflectometer (OTDR), Fiberscopes
    • SAN (storage Area Networks) low latency and secure solutions
     
    Offer
    • Very good salary and bonuses for achievements at work
    • Private medical healthcare
    • Opportunities for personal development
    • Possibility to work in an international, multicultural environment
    • Multisport card
     
    Contact

    ADVA Optical Networking Sp. z o.o. 
    Human Resources – Marta Borek
    ul. Łużycka 8C, Budynek „Tensor” Y
    81-537 Gdynia
    t. +48 58 7716106

    ajobs@advaoptical.com

     

    If you are interested, please submit your CV in English to given email.
    Please place the following Reference ID in the title of your e-mail: GDN_004176.
    We will contact only selected candidates.
     
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