Technical Support Engineer
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Relayr is an international, rapidly developing company in the Internet of Things (IoT) field, which provides software supporting the digital industrial revolution. Proximetry Poland Sp. z o.o., as a research and development division of relayr, is responsible for the development of IoT enterprise-class platform, which is based on modern technologies, and used by clients all over the world.
The system was designed in the SaaS (Software as a Service) model in order to meet the challenges of the Internet of Things, both in terms of the system scalability and data security. The system’s distributed architecture allows to operate heterogeneous networks consisting of millions of devices, and the user’s web interface makes it possible to manage such a network from any place in the world with the use of a laptop, tablet or smartphone.
Next generation systems (IoT NG) propose creating a dispersed architecture, by partly bringing functionalities included in the Cloud closer to devices, sensors or actuators. Software which is close to data sources helps to significantly accelerate the system’s response time and enables using advanced machine learning algorithms in order to quickly detect anomalies, as well as deploy preventive maintenance.
Owing to all these elements, we are able to build completely new IoT software for industry, transportation, or healthcare. We offer you a job full of challenges and excitements. At relayr, you will be creating software solutions which change the world and take the notion of industrial systems to a whole new level.
If you are searching for a job in which you will:
just apply and join us!
Technical Support Engineer
Miejsce pracy: Katowice
On this position, you will participate in the process of technical support provided the clients using our software – the system dedicated to IoT (Internet of Things) network management. The typical system configuration encompasses three levels: embedded software installed on the device managed by the system, a set of dedicated microservices installed in the cloud, and web user interface.
Customer Support team’s mission is to provide the necessary technical support in the installation and running of our products – both on our clients’ sites and via remote access to their computers and devices.
The Support Engineer’s position requires both wide technical knowledge, and the ability to target activities at solving problems as well as ensuring customer satisfaction. We use English to communicate with our clients.
Proximetry Poland Sp. z o.o. is the Polish entity of the relayr group.
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