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Technical Support Engineer

  • Katowice, śląskie pokaż mapę
  • Specjalista
  • 2017-12-27

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Relayr is an international, rapidly developing company in the Internet of Things (IoT) field, which provides software supporting the digital industrial revolution. Proximetry Poland Sp. z o.o., as a research and development division of relayr, is responsible for the development of IoT enterprise-class platform, which is based on modern technologies, and used by clients all over the world.

    The system was designed in the SaaS (Software as a Service) model in order to meet the challenges of the Internet of Things, both in terms of the system scalability and data security. The system’s distributed architecture allows to operate heterogeneous networks consisting of millions of devices, and the user’s web interface makes it possible to manage such a network from any place in the world with the use of a laptop, tablet or smartphone.
    Next generation systems (IoT NG) propose creating a dispersed architecture, by partly bringing functionalities included in the Cloud closer to devices, sensors or actuators. Software which is close to data sources helps to significantly accelerate the system’s response time and enables using advanced machine learning algorithms in order to quickly detect anomalies, as well as deploy preventive maintenance.
    Owing to all these elements, we are able to build completely new IoT software for industry, transportation, or healthcare. We offer you a job full of challenges and excitements. At relayr, you will be creating software solutions which change the world and take the notion of industrial systems to a whole new level.



    If you are searching for a job in which you will:

    • choose the toolset you use in completing your tasks
    • contribute to the creation and modification of a specific, advanced product
    • cooperate with the best IoT professionals
    • use innovative technologies on a daily basis

    just apply and join us!


    Technical Support Engineer
    Miejsce pracy: Katowice
    On this position, you will participate in the process of technical support provided the clients using our software – the system dedicated to IoT (Internet of Things) network management. The typical system configuration encompasses three levels: embedded software installed on the device managed by the system, a set of dedicated microservices installed in the cloud, and web user interface.
    Customer Support team’s mission is to provide the necessary technical support in the installation and running of our products – both on our clients’ sites and via remote access to their computers and devices.
    The Support Engineer’s position requires both wide technical knowledge, and the ability to target activities at solving problems as well as ensuring customer satisfaction. We use English to communicate with our clients.

    Your tasks:

    • responding to technical support queries 
    • installing all components of our software in the public or private cloud environment and on client devices
    • monitoring installed software using a set of dedicated system validation tools
    • conducting regression tests of the system using machines
    • collaborating with all teams to ensure the effectiveness of the software development process

    Your skills:

    • very good knowledge of Linux
    • knowledge of virtualization platforms (VMware, XenServer Open Stack, Docker)
    • knowledge of computer network issues
    • experience in creating shell scripts
    • experience in technical customer service
    • readiness to spend several weeks abroad
    • degree in computer science, telecommunications, electronics or related fields
    • very good command of English

    Our Offer:

    • contribution to the creation of an innovative product used by customers worldwide
    • contact with the latest technology, ongoing professional development
    • stable, full of new and exciting challenges job among professionals
    • participation in IoT conferences and events
    • a social package, including sports passes, integration meetings
    • attractive remuneration adequate to your qualifications and professional experience
    • private medical care
    • working hours adjusted to individual preferences
    • spacious, modern and functional office located in the city centre
    • optional home office days

    Find out more about careers at relayr.


    Proximetry Poland Sp. z o.o. is the Polish entity of the relayr group.


    Please add the following clause: "I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended. I also give consent to process my personal data included in this application in future recruitment processes conducted by the company to which I am applying."

    Prosimy o dopisanie następującej klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)”.