Motife Sp. z o.o.

Travel Support Agent

Motife Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

Motife Sp. z o.o.

Krupnicza 3

Kraków

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MOTIFE (motife.com) is a Cracow-based consulting startup. We help international tech companies set up their presence in Poland. From setting up the office, through recruitment of teams to interim site operations management, we provide an end-to-end service to help foreign firms kick-start their subsidiaries in Poland.
Travel Support Agent
Miejsce pracy: Kraków

Job description

 

Currently, we are supporting recruitment processes for our UK-based client, who builds a global platform where taxi and private hire fleets can offer their service, and brands can promote them on their portal and apps to their client base. Their goal is to become the world's largest and most transparent online marketplace for ground transportation.

 

We are looking for a dynamic and motivated professional to join our client's Traveller Support Team dedicated to resolving pre and post-trip queries raised specific demand partners and their associated travelers. This role sits within the company's operations division that has a fundamental impact on the success of the organization and is responsible for converting our successfully signed Demand and Supply contracts to an operationally live status which will involve e.g. liaising with supply, DMS and demand partners.  


Key takeaways:

Stack: Zendesk, Excel, JIRA. 

Salary: up to 6 000 PLN gross on the employment contract.

Recruitment process: 2-step process (1 hour phone interview, 1.5 hour F2F interview)

 

Responsibilities:

  • Handling the inbound Zendesk tickets and responding in-line with the agreed response times.
  • Responding to inbound social media contact.
  • Identify and highlight recurring questions and streamline the response processes.
  • Issuing of trip refunds in-line with company policy.
  • Liaise with fleets in order to resolve queries.
  • Raise internal JIRA tickets as and when required.
  • Investigate and escalate ongoing concerns with our Supply and Demand partners.
  • Communicating with our partners via email or telephone.

Requirements:


Your profile:

  • Experience within a customer service environment with using customer support channels.
  • Comfortable with numbers (invoices, charges, quotes, performance values, etc).
  • Fluency in English and French is a minimum requirement, other languages would be an added benefit.
  • Excellent communication skills.
  • Highly adaptable and capable of working in a high-pressure environment.

 

Bonus points for:

  • Working knowledge of the following technologies: Salesforce, JIRA, Excel, and Zendesk.

We offer:

  • Benefits package, including private healthcare and gym pass
  • Spacious, modern, and fully equipped office space
  • Flexibility and possibility to work remotely (fully remotely in the pandemic reality)
  • Superior co-working and personal development experience

Apply for this job

 

 

MOTIFE (motife.com) is a Cracow-based consulting startup. We help international tech companies set up their presence in Poland. From setting up the office, through recruitment of teams to interim site operations management, we provide an end-to-end service to help foreign firms kick-start their subsidiaries in Poland.
Travel Support Agent

Job description

 

Currently, we are supporting recruitment processes for our UK-based client, who builds a global platform where taxi and private hire fleets can offer their service, and brands can promote them on their portal and apps to their client base. Their goal is to become the world's largest and most transparent online marketplace for ground transportation.

 

We are looking for a dynamic and motivated professional to join our client's Traveller Support Team dedicated to resolving pre and post-trip queries raised specific demand partners and their associated travelers. This role sits within the company's operations division that has a fundamental impact on the success of the organization and is responsible for converting our successfully signed Demand and Supply contracts to an operationally live status which will involve e.g. liaising with supply, DMS and demand partners.  


Key takeaways:

Stack: Zendesk, Excel, JIRA. 

Salary: up to 6 000 PLN gross on the employment contract.

Recruitment process: 2-step process (1 hour phone interview, 1.5 hour F2F interview)

 

Responsibilities:

  • Handling the inbound Zendesk tickets and responding in-line with the agreed response times.
  • Responding to inbound social media contact.
  • Identify and highlight recurring questions and streamline the response processes.
  • Issuing of trip refunds in-line with company policy.
  • Liaise with fleets in order to resolve queries.
  • Raise internal JIRA tickets as and when required.
  • Investigate and escalate ongoing concerns with our Supply and Demand partners.
  • Communicating with our partners via email or telephone.

Requirements:


Your profile:

  • Experience within a customer service environment with using customer support channels.
  • Comfortable with numbers (invoices, charges, quotes, performance values, etc).
  • Fluency in English and French is a minimum requirement, other languages would be an added benefit.
  • Excellent communication skills.
  • Highly adaptable and capable of working in a high-pressure environment.

 

Bonus points for:

  • Working knowledge of the following technologies: Salesforce, JIRA, Excel, and Zendesk.

We offer:

  • Benefits package, including private healthcare and gym pass
  • Spacious, modern, and fully equipped office space
  • Flexibility and possibility to work remotely (fully remotely in the pandemic reality)
  • Superior co-working and personal development experience

Apply for this job

 

 

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