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(Wealth) Production Support / Devops Specialist

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 26.10.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:
    (Wealth) Production Support / Devops Specialist
    Location: Kraków
    Ref No: HTK/WELTH/PSDS/10/2018

    Production Support Wealth Management team is part of Application Services in Global Technology Center in Kapelanka / Krakow, which provides 2nd and 3rd level support for Wealth Management applications. Currently we are looking for skilled individuals with profound IT service support experience to work as Production Support Specialist

    Key Accountabilities:

    • Provide full scope of Level 2 and 3 Production Support service including resolution of live incidents as well as post-resolution problem management activities (Incident Management, Service Improvement Plans), Critically reviewing change and release activity for service impact
    • Investigate system faults, diagnose problems, distinguish environment problems from the code ones, propose and provide solutions,
    • Provide technical expertise in finding root cause of major system problems,
    • Detect, analyze and resolve problems associated with servers, networks and applications,
    • Implementation of local developed solutions (i.e. Shell Scripting, DB procedures, etc…),
    • Supporting new entity releases by preforming spot checks /health checks for existing live entities
    • Escalating and involving Service Management for any major /critical /long running issues
    • Contributing to service transition and acceptance of new entities
    • Perform daily checks and monitoring as per requirements.
    • Highlight problems/blockages and take initiative to suggest ideas to change and improve processes,
    • Assist site management in providing solutions for new initiatives/business & revenue improvements,
    • Analysing our existing solution delivery process to identify opportunities for improvement using automation and new technologies,
    • Adhering to all service level agreements and metric requirements at all times,
    • Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised,
    • Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analysis and deployment teams.


    • Experience of supporting customer facing web IT applications (preferably Java based),
    • Elementary knowledge of any programing language
    • Knowledge of Linux, SQL, Bash shell, MQ and Web application servers architecture
    • Strong command of English and confident communication,
    • Good decision making and analytical skills,
    • Strong team player with good interpersonal skills,
    • Desire for continual learning,
    • Intensively driven, proactive and delivery focussed
    • Must be flexible and open minded - due to the nature of support work, each day is different and workers must be willing to adapt and change to the changing situations,
    • Availability to work in different shifts, or be “on call” duty, to support a ‘follow the sun’ model if required.

    We offer:

    • An unique challenge to work with comprehensive IT platforms, various teams around the world and technologies,
    • Application specific and IT Trainings,
    • Work from home possibility
    • Stable job in professional team,
    • Interesting career paths in IT,
    • Private health care, employees’ benefits.
    • Great team atmosphere

    You'll achieve more when you join HSBC.

    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]